Kennesaw State University
Customer Centricity with Professor Jagdish Sheth Specialization
Kennesaw State University

Customer Centricity with Professor Jagdish Sheth Specialization

Master Strategies to Grow Revenue & Cut Costs. Build Your Business Through Customer Loyalty & Advocacy

Jagdish Sheth

Instructor: Jagdish Sheth

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Get in-depth knowledge of a subject
4.6

(15 reviews)

Beginner level

Recommended experience

1 month
at 10 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject
4.6

(15 reviews)

Beginner level

Recommended experience

1 month
at 10 hours a week
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

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Advance your subject-matter expertise

  • Learn in-demand skills from university and industry experts
  • Master a subject or tool with hands-on projects
  • Develop a deep understanding of key concepts
  • Earn a career certificate from Kennesaw State University

Specialization - 4 course series

What you'll learn

Skills you'll gain

Category: Customer Relationship Management
Category: Organizational Change
Category: Consumer Behaviour
Category: Innovation
Category: Organizational Structure
Category: Customer Insights
Category: Cost Accounting
Category: Value Propositions
Category: Business Transformation
Category: Customer experience strategy (CX)
Category: Strategic Marketing
Category: Customer Retention

What you'll learn

Skills you'll gain

Category: Customer Retention
Category: Trustworthiness
Category: B2B Sales
Category: Consultative Approaches
Category: Market Opportunities
Category: Cost Reduction
Category: Customer Service
Category: Brand Loyalty
Category: Digital Transformation
Category: Active Listening
Category: Customer Relationship Building
Category: Business Relationship Management
Category: Automation
Category: Honesty
Category: Strategic Partnership
Category: Personal Attributes

What you'll learn

Skills you'll gain

Category: Expectation Management
Category: Market Share
Category: Customer Analysis
Category: Customer Retention
Category: Consumer Behaviour
Category: Customer Insights
Category: Brand Loyalty
Category: Diversity Marketing
Category: Customer Relationship Management
Category: Human Resource Strategy
Category: Target Market

What you'll learn

Skills you'll gain

Category: Consumer Behaviour
Category: Environmental Social And Corporate Governance (ESG)
Category: Business Ethics
Category: Marketing
Category: Human Centered Design
Category: Innovation
Category: Change Management
Category: Socioeconomics
Category: Corporate Sustainability
Category: Environmental Management Systems

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Instructor

Jagdish Sheth
Kennesaw State University
12 Courses5,093 learners

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