Macquarie University
Influencing: Storytelling, Change Management and Governance Specialization

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Macquarie University

Influencing: Storytelling, Change Management and Governance Specialization

Dr Andrew Heys
Professor Elizabeth Sheedy
Arabella MacPherson

Instructors: Dr Andrew Heys

47,019 already enrolled

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4.7

(1,582 reviews)

Beginner level
No prior experience required
2 months at 10 hours a week
Flexible schedule
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Share your expertise with employers
Get in-depth knowledge of a subject
4.7

(1,582 reviews)

Beginner level
No prior experience required
2 months at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers

What you'll learn

  • Apply a range of communication strategies to a variety of contexts to build rapport, overcome resistance, and find acceptance

  • Expand your knowledge of, and personal competence in, negotiation and conflict resolution

  • Develop a creative and practical change capability: the discipline of influencing yourself and others to achieve a purpose

  • Design risk governance structures to ensure that your organisation achieves its objectives, engaging all the relevant stakeholders

Overview

What’s included

Shareable certificate

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Taught in English
43 practice exercises

Advance your subject-matter expertise

  • Learn in-demand skills from university and industry experts
  • Master a subject or tool with hands-on projects
  • Develop a deep understanding of key concepts
  • Earn a career certificate from Macquarie University

Specialization - 4 course series

What you'll learn

  • Design successful change initiatives by adopting a balanced and reflective change mindset

  • Create change cycles that effectively apply tools and techniques for orienting, performing, and evaluating change

  • Generate leadership strategies that are mindful of the complexity and challenges of change and mobilise energy for transformation

Skills you'll gain

Category: Change Management
Category: Organizational Change
Category: Adaptability
Category: Influencing
Category: Leadership
Category: Gap Analysis
Category: Innovation
Category: Resource Management
Category: Process Management
Category: Dealing With Ambiguity
Category: Creative Thinking
Category: Resilience
Category: Business Transformation

What you'll learn

  • Critically evaluate conflict theories and apply frameworks and intervention processes to mitigate/reduce the negative effects of conflict at work.

  • Develop and analyse strategies and tactics to undertake both one on one, multiparty and also team based negotiation processes

  • Evaluate negotiation and conflict resolution processes against criteria informed by negotiation theory and concepts of forces in the negotiation.

Skills you'll gain

Category: Conflict Management
Category: Negotiation
Category: Intercultural Competence
Category: Emotional Intelligence
Category: Stakeholder Management
Category: Self-Awareness
Category: Leadership and Management
Category: Organizational Leadership
Category: Cultural Diversity
Category: Leadership
Category: Communication

What you'll learn

  • Critically evaluate a range of theories to decode the components of persuasive communications

  • Apply a range of different strategies to a variety of contexts to build rapport, overcome resistance, and find acceptance

  • Develop skills to interpret the motivation of the audience and influence the way they think and feel to support your ideas

Skills you'll gain

Category: Persuasive Communication
Category: Communication
Category: Rapport Building
Category: Presentations
Category: Storytelling
Category: Empathy
Category: Meeting Facilitation
Category: Overcoming Objections
Category: Decision Making
Category: Influencing
Category: Public Speaking
Category: Verbal Communication Skills
Category: Leadership
Category: Non-Verbal Communication

What you'll learn

  • Analyse governance structures for ensuring that an organisation meets its objectives.

  • Apply a risk management framework, having regard to the business context, including the identification of appropriate risk management solutions.

  • Identify and respond effectively to ethical issues.

Skills you'll gain

Category: Risk Management
Category: Risk Analysis
Category: Risk Management Framework
Category: Business Ethics
Category: Governance
Category: Corporate Strategy
Category: Stakeholder Communications
Category: International Finance
Category: Compliance Management
Category: Stakeholder Management
Category: Business Risk Management
Category: Operational Risk
Category: Risk Mitigation
Category: Enterprise Risk Management (ERM)

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructors

Dr Andrew Heys
Macquarie University
1 Course37,847 learners
Professor Elizabeth Sheedy
Macquarie University
1 Course16,839 learners
Arabella MacPherson
Macquarie University
7 Courses199,093 learners

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