Coursera Instructor Network
Leading with Impact: Psychology, Diversity, and Change Specialization
Coursera Instructor Network

Leading with Impact: Psychology, Diversity, and Change Specialization

High-Performing Teams via Leadership Excellence. Develop essential leadership skills for today's dynamic workplace.

Mariaan Van Zyl
Starweaver
Eric Zackrison

Instructors: Mariaan Van Zyl

Included with Coursera Plus

Get in-depth knowledge of a subject

(10 reviews)

Intermediate level

Recommended experience

1 month at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers
Get in-depth knowledge of a subject

(10 reviews)

Intermediate level

Recommended experience

1 month at 10 hours a week
Flexible schedule
Earn a career credential
Share your expertise with employers

What you'll learn

  • Evaluate and adapt your management style to different situations while building trust and psychological safety within teams.

  • Apply emotional intelligence and cultural competence to lead diverse teams and navigate complex interpersonal dynamics.

  • Design and implement organizational change initiatives using proven frameworks and communication strategies.

Overview

What’s included

Shareable certificate

Add to your LinkedIn profile

Taught in English
Recently updated!

August 2025

25 practice exercises

Advance your subject-matter expertise

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  • Develop a deep understanding of key concepts
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Specialization - 8 course series

What you'll learn

  • Evaluate various management styles to recognize them in yourself and others, and discern their suitability for different situations.

  • Analyse your default management style and gain tools to flex your style as the situation demands.

Skills you'll gain

Leadership and Management, Leadership, Self-Awareness, Performance Management, People Management, Employee Engagement, Coaching, Change Management, Business Leadership, Cognitive flexibility, Team Management, Leadership Development, Team Leadership, Adaptability, and Emotional Intelligence

What you'll learn

  • Recognize and assess their own emotions, identify their strengths and weaknesses as leaders, and develop a more accurate self-assessment.

  • Control impulsive feelings and behaviors, manage their emotions in healthy ways, and adapt to changing circumstances in leadership roles.

  • Read and assess the emotions and perspectives of their team members, show genuine concern, and build stronger professional relationships.

  • Communicate effectively, resolve conflicts, and work well with others in a leadership capacity.

Skills you'll gain

Empathy, Self-Awareness, Mindfulness, Team Management, Relationship Building, Self-Discipline, Stress Management, Communication, Active Listening, Leadership Development, Decision Making, Leadership, Emotional Intelligence, Personal Development, Adaptability, Conflict Management, and Professional Development

What you'll learn

  • Identify the key traits of connected leadership and personal leadership style.

  • Build trust within a team through shared goals transparent communication, and stakeholder alignment.

  • Facilitate collaboration using proven frameworks and communication methods.

  • Develop strategies for team growth and, conflict resolution.

Skills you'll gain

Collaboration, Team Leadership, Empathy, Team Building, Teamwork, Communication, Trustworthiness, Communication Strategies, Goal Setting, Adaptability, Meeting Facilitation, Leadership, People Management, Cross-Functional Collaboration, Conflict Management, and Management Training And Development

What you'll learn

  • Design organizational change plans using Kotter’s Change Model and tools like Trello or Google Workspace, ensuring clarity and actionable steps.

  • Evaluate stakeholder priorities to secure buy-in and foster collaboration, addressing diverse organizational goals.

  • Apply targeted strategies to identify, address, and mitigate resistance to change, using real-world frameworks and examples.

  • Implement effective communication strategies that drive engagement, reduce uncertainty, and build trust during organizational transformations.

Skills you'll gain

Organizational Change, Change Management, Communication Strategies, Stakeholder Management, Leadership, Communication, Google Workspace, Adaptability, Culture Transformation, Business Leadership, Strategic Communication, Organizational Leadership, Business Transformation, Team Building, Organizational Effectiveness, Collaborative Software, Planning, Stakeholder Engagement, Digital Transformation, and Stakeholder Analysis

What you'll learn

  • Explain the distinct roles of a leader versus a manager and Its three key roles of effective leaders.

  • Evaluate the seven behaviours of effective leaders as outlined in the British Army Leadership Code and develop a plan to embody them.

  • Analyse the dynamics of effective teams and implement structures to build an engaged and motivated team.

  • Examine the impact of toxic leadership traits and formulate strategies to address leadership challenges.

Skills you'll gain

Leadership, Leadership Development, Team Leadership, Initiative and Leadership, Personal Development, Teamwork, Leadership and Management, Business Leadership, Professional Development, Communication, Team Motivation, Organizational Leadership, Empathy, People Development, Team Building, Willingness To Learn, Self-Awareness, Conflict Management, Team Management, and Team Performance Management

What you'll learn

  • Evaluate and articulate the essential elements that contribute to a resilient team.

  • Create and apply practical strategies to enhance resilience at both individual and team levels.

  • Utilize specific communication methods to support and strengthen team resilience and measure their impact.

  • Assess conflict situations and implement resolution strategies that bolster team resilience and unity.

Skills you'll gain

Collaboration, Conflict Management, Resilience, Team Management, Team Oriented, Persistence, Rapport Building, Professional Development, Teamwork, Team Performance Management, Initiative and Leadership, Leadership, Team Leadership, Leadership Development, Emotional Intelligence, Overcoming Obstacles, Team Motivation, Communication, Management Training And Development, and Team Building

What you'll learn

  • Explain the significance of diversity and inclusion in the workplace.

  • Identify Implement strategies to mitigate the impact of common types of unconscious bias.

  • Apply cultural competence to effectively communicate and collaborate with colleagues from diverse backgrounds.

  • Apply inclusive leadership practices and measure its impact on the workplace culture.

Skills you'll gain

Diversity and Inclusion, Empowerment, Workplace inclusivity, Diversity Awareness, Cultural Diversity, People Management, Employee Engagement, and Cultural Responsiveness

What you'll learn

  • Analyze team dynamics by identifying personality types and motivational drivers using DISC profiles to improve communication and collaboration.

  • Develop strategies for psychological safety through communication, feedback, and conflict resolution to enhance team engagement and performance.

  • Co-create explicit working agreements to set clear expectations, foster shared accountability, and enhance collaboration and performance.

  • Implement Kanban workflows that increase visibility, accountability, and collaboration within remote or hybrid teams.

Skills you'll gain

Accountability, Team Management, Cross-Functional Team Leadership, Workflow Management, Team Motivation, Meeting Facilitation, Communication, Collaboration, Teamwork, Organizational Leadership, Adaptability, Communication Strategies, Virtual Teams, Team Leadership, Team Building, Leadership, Employee Engagement, and Coaching

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructors

Mariaan Van Zyl
Coursera Instructor Network
2 Courses8,108 learners
Starweaver
Coursera Instructor Network
448 Courses838,709 learners
Eric Zackrison
19 Courses20,486 learners
Ross Maynard
Coursera Instructor Network
4 Courses5,486 learners
Anya Soto
Coursera Instructor Network
4 Courses8,340 learners
Renaldi Gondosubroto
Coursera Instructor Network
6 Courses2,032 learners
Brian Newman
Coursera Instructor Network
3 Courses656 learners

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