Pearson
Cisco Certified Support Technician IT Support - 100-140 Specialization
Pearson

Cisco Certified Support Technician IT Support - 100-140 Specialization

CCST IT Support Training For Your IT Career.. Manage hardware, troubleshoot networks, support users, and secure systems.

Pearson

Instructor: Pearson

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Get in-depth knowledge of a subject
Beginner level

Recommended experience

4 months to complete
at 5 hours a week
Flexible schedule
Learn at your own pace
Get in-depth knowledge of a subject
Beginner level

Recommended experience

4 months to complete
at 5 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Develop expertise in troubleshooting and resolving hardware, software, network, and mobile device issues, including managing device connectivity and understanding common computer components.

  • Master professional documentation, ticketing systems, and customer engagement skills to ensure clear communication and efficient incident tracking in IT support environments.

  • Learn personal safety protocols, workflow creation, and best practices for user and resource management, preparing you to excel in real-world IT support roles.

Skills you'll gain

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Taught in English
Recently updated!

September 2025

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Specialization - 10 course series

What you'll learn

  • Understand the core responsibilities and daily tasks of IT support and help desk professionals.

  • Master effective ticket queue management, time management, and customer communication.

  • Learn best practices for creating detailed, useful documentation to support ongoing IT operations.

  • Gain insights into leveraging your existing tech experience and preparing for CCST IT Support certification.

Skills you'll gain

Category: Technical Support
Category: Issue Tracking
Category: Help Desk Support
Category: Software Documentation
Category: Hardware Troubleshooting
Category: End User Training and Support
Category: Desktop Support
Category: Technical Documentation
Category: Network Troubleshooting

What you'll learn

  • Develop and implement effective troubleshooting workflows for IT support scenarios.

  • Master documentation techniques to ensure clear communication and problem resolution.

  • Identify and mitigate personal safety risks, including fire, electrical shock, and ESD.

  • Learn responsible e-waste recycling and device disposal practices.

Skills you'll gain

Category: Debugging
Category: Technical Support
Category: Electrical Safety
Category: Technical Documentation
Category: Hardware Troubleshooting
Category: Desktop Support
Category: Problem Management
Category: Safety and Security
Category: System Support

What you'll learn

  • Identify and work with a wide range of video, network, power, and data ports and cables.

  • Install and upgrade essential desktop hardware components, including hard drives, RAM, and GPUs.

  • Use Device Manager to update and manage software drivers in Windows environments.

  • Understand and differentiate between internal and external storage devices for various IT needs.

Skills you'll gain

Category: Computer Hardware
Category: System Configuration
Category: Data Storage
Category: Operating Systems
Category: Display Devices
Category: Microsoft Windows
Category: Desktop Support
Category: General Networking
Category: Peripheral Devices
Category: Hardware Troubleshooting
Category: USB

What you'll learn

  • Diagnose and resolve power, connectivity, and usability issues in computer systems.

  • Assess compatibility requirements for CPUs, RAM, GPUs, and storage devices.

  • Use Device Manager to identify, update, and manage hardware drivers and device status.

  • Troubleshoot, configure, and support a wide range of computer peripherals and external devices.

Skills you'll gain

Category: Computer Hardware
Category: Desktop Support
Category: System Configuration
Category: Usability
Category: Computer Displays
Category: System Requirements
Category: Technical Support
Category: Hardware Troubleshooting
Category: Issue Tracking
Category: Peripheral Devices

What you'll learn

  • Troubleshoot and optimize Windows, Mac, and mobile operating system settings and applications.

  • Manage device security, updates, and application compatibility across platforms.

  • Back up and restore personal data using built-in tools and best practices.

  • Support user accessibility needs and power management for improved device usability.

Skills you'll gain

Category: OS Process Management
Category: Patch Management
Category: Computer Displays
Category: Apple iOS
Category: Technical Support
Category: System Support
Category: Desktop Support
Category: Android (Operating System)
Category: System Configuration
Category: System Monitoring
Category: Software Installation
Category: Application Performance Management
Category: Browser Compatibility
Category: Mobile Security
Category: Microsoft Windows
Category: Mac OS
Category: Data Maintenance

What you'll learn

  • Understand and configure networking fundamentals, including LAN, WAN, WLAN, IPv4, and IPv6.

  • Manage users, resources, and permissions using directory services, group policies, and cloud platforms.

  • Implement security best practices, including password management and multi-factor authentication.

  • Troubleshoot network connectivity and verify configurations using essential commands and diagnostic tools.

Skills you'll gain

Category: Technical Support and Services
Category: Security Controls
Category: Authorization (Computing)
Category: Firewall
Category: Network Security
Category: Network Administration
Category: User Accounts
Category: Microsoft Windows
Category: Computer Networking
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Active Directory
Category: Network Support
Category: Local Area Networks
Category: Mac OS
Category: Multi-Factor Authentication
Category: Network Troubleshooting
Category: Network Protocols
Category: Group Policy
Category: Network Infrastructure
Category: TCP/IP

What you'll learn

  • Understand and support major cloud platforms, including AWS, Azure, and Google Cloud.

  • Explain and manage virtual machines and hypervisors in business environments.

  • Identify escalation paths and collaborate with internal and external support teams for cloud issues.

  • Support and troubleshoot key productivity applications, including email, chat, file sharing, and collaboration tools.

Skills you'll gain

Category: End User Training and Support
Category: Cloud Applications
Category: Virtualization and Virtual Machines
Category: Technical Support and Services
Category: Servers
Category: Productivity Software
Category: Customer Inquiries
Category: Help Desk Support
Category: Google Workspace
Category: Microsoft Teams
Category: Cloud Services
Category: Microsoft 365
Category: Cloud Platforms
Category: Virtual Machines
Category: Amazon Elastic Compute Cloud
Category: Business Technologies
Category: Technical Support
Category: Cloud Computing
Category: Network Troubleshooting
Category: Desktop Support

What you'll learn

  • Identify and investigate common cyber threats and vulnerabilities using strategic workflows and tools.

  • Scan for, detect, and prevent malware attacks to safeguard systems and data.

  • Apply password hygiene and best practices to enhance account and data security.

  • Recognize and defend against social engineering tactics and protect sensitive information, including PII.

Skills you'll gain

Category: Threat Management
Category: Security Awareness
Category: Cyber Threat Intelligence
Category: User Accounts
Category: Personally Identifiable Information
Category: Data Security
Category: Vulnerability Scanning
Category: Malware Protection
Category: Cybersecurity
Category: Threat Detection
Category: Human Factors (Security)

What you'll learn

  • Master remote access and management tools for efficient troubleshooting and support.

  • Collaborate using video conferencing and persistent chat applications like Cisco WebEx.

  • Research and resolve issues using search engines, knowledge bases, and technical forums.

  • Apply AI tools and understand privacy, security, and ethical considerations in IT support.

Skills you'll gain

Category: Data Security
Category: Technical Support
Category: Technology Solutions
Category: Desktop Support
Category: Telecommuting
Category: Data Ethics
Category: Artificial Intelligence
Category: Issue Tracking
Category: Information Privacy
Category: Help Desk Support
Category: Remote Access Systems
Category: Network Troubleshooting

What you'll learn

  • Master professional communication, conduct, and relationship-building in IT support roles.

  • Expand your skill set through mentorship, volunteering, and hands-on practice.

  • Adapt IT support strategies for diverse industries and customer needs.

  • Develop effective study habits, exam readiness, and mental health resilience for ongoing success.

Skills you'll gain

Category: Business Relationship Management
Category: Knowledge Transfer
Category: Desktop Support
Category: Verbal Communication Skills
Category: Relationship Building
Category: Technical Support and Services
Category: Rapport Building
Category: Help Desk Support
Category: Ethical Standards And Conduct
Category: Technical Support
Category: Initiative and Leadership
Category: Client Support
Category: Constructive Feedback
Category: Professional Networking

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Instructor

Pearson
Pearson
268 Courses7,607 learners

Offered by

Pearson

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