![[Featured Image] Two women sit chatting and laughing at work, hunched over computers.](https://images.ctfassets.net/wp1lcwdav1p1/4Y1pVuWED2pS20sMAOrKOh/200118633caf0c13ea7e35bfed4c8049/GettyImages-1146500478.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
10 Customer Service Skills for Success in Any Job
Boost your business by mastering the most effective customer service skills.
April 8, 2022
Article
IT
Learn more about the skills and certifications you need for a career in IT support, cybersecurity, cloud computing, and more.
![[Featured image] A person in a floral blouse sits at a desk and studies for a Linux certification on dual computer monitors.](https://images.ctfassets.net/wp1lcwdav1p1/5H7TBEykjEhyX5lyx8YvTy/4609521cdf2a9bb5f60f8b5e62fd1111/GettyImages-549776541.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] A white hat hacker works on a computer in an office.](https://images.ctfassets.net/wp1lcwdav1p1/4qvtKD1XtSbBDjXKpOze6q/061e359d8d7596be402d8c73a6c1d5a6/GettyImages-1450969748.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
Explore popular IT courses
Skills you'll gain: Computer Networking, IT Infrastructure, Network Troubleshooting, OSI Models, Systems Administration, Network Security, Routing Protocols, Cybersecurity, Microsoft Windows, Cyber Attacks, Security Strategy, File Systems, Disaster Recovery, Lightweight Directory Access Protocols, Remote Access Systems, Linux, Technical Support, Help Desk Support, Information Technology, Software Installation
Skills you'll gain: IT Security Architecture, IT Infrastructure, Network Security, OSI Models, Systems Administration, Microsoft Windows, Information Systems Security, Package and Software Management, Technical Support, Network Troubleshooting, Computer Networking, Application Security, Operating Systems, TCP/IP, Disaster Recovery, Lightweight Directory Access Protocols, Cybersecurity, Desktop Support, Software Installation, Help Desk Support
Amazon Web Services
Skills you'll gain: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, IT Automation, Linux Commands, Cloud Computing, Linux, Amazon S3, Scalability, Scripting, Cloud Infrastructure, Web Applications
![[Featured image] Two cybersecurity professionals review a cybersecurity resume.](https://images.ctfassets.net/wp1lcwdav1p1/6ZMfXIKjnyZjLM0I05E0Pa/6d8582dbdb3948c69dbb596ab5619f87/CZf9TmkA.jpeg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A cryptologist sits at a table and uses their computer.](https://images.ctfassets.net/wp1lcwdav1p1/6TD338ABAvivlwHRh0jaN0/629884c83a6211e55fd8b868165418ba/-b5g8X2U.jpeg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] Two cryptographers work together on an encryption algorithm on a computer monitor.](https://images.ctfassets.net/wp1lcwdav1p1/5ntmDnOYjiOAKCFCU1BZVL/dfb6cc0f5348717b8f3651ce1b157524/GettyImages-1171809453.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] A group of cybersecurity engineers is at a computer lab.](https://images.ctfassets.net/wp1lcwdav1p1/1Fet8jest09GfiEQnAx4TM/27eefacf6a4cc9baa4be05254fa7d6a9/uhizrBqs.jpeg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] A network engineer sits in front of their computer workstation smiling at the camera.](https://images.ctfassets.net/wp1lcwdav1p1/7c1atCSnJ13VSeIO4j4Q0P/2c3ccf85752de0d4607683c5ae67a2dc/GettyImages-1291459304.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] An ethical hacker takes notes of data charts from her desktop.](https://images.ctfassets.net/wp1lcwdav1p1/3lH140dPkuuUJJmuqcXD4P/a18b3530d67fabd063e5a1deb70309d5/GettyImages-1206753635.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] An IT professional sits at a computer workstation and writes a script to automate a task.](https://images.ctfassets.net/wp1lcwdav1p1/PkItlNjtEJyTY85HF8Rvg/f357fbed82f6df61bfd2ed677ee35fc6/GettyImages-1354692508__1_.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] A computer forensics employee stands at a workstation with a server unit behind them.](https://images.ctfassets.net/wp1lcwdav1p1/35s1PRkRHKKYMeSmXeQCHx/3d95d3916bb942e71fd6f79e10da7880/ap3reT1Q.jpeg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Feature Image] An aspiring cybersecurity professional prepares for GIAC certification as they progress in their career.](https://images.ctfassets.net/wp1lcwdav1p1/1irvNtmWhEhsxLw3UF3KqL/e1a0fd4023e04f1ee7d4e08040e1367e/GettyImages-1442972530.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
The world of IT offers a variety of career paths in diverse industries. An IT professional can specialize in cybersecurity to keep computers and businesses safe, cloud computing to make information easier to access, or in help desk roles to assist in the everyday functions of an organization. With so many options and opportunities available, it can be tricky to know where to start. On Coursera, you'll find expert resources to support your goals, whether you're just starting out or are ready to take the next step in your career. Explore information technology topics, including:
