IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.

Skills you'll gain: Network Security, Incident Response, Business Continuity, Disaster Recovery, Security Controls, Configuration Management, Governance, Cybersecurity, Security Management, Computer Security Incident Management, Cyber Attacks, Computer Security Awareness Training, Information Assurance, Data Security, Infrastructure Security, Risk Management Framework, Event Monitoring, Encryption, Role-Based Access Control (RBAC), Authorization (Computing)
Beginner · Specialization · 3 - 6 Months

Knowledge Accelerators
Skills you'll gain: Microsoft Copilot, Microsoft 365, Microsoft Teams, Productivity Software, Microsoft Power Platform, Workflow Management, Team Building, Generative AI Agents, Document Management, Generative AI, Ethical Standards And Conduct, Language Interpretation, Translation, and Studies, Microsoft Excel, Business Correspondence, Presentations, Prioritization, Business Writing, Productivity, Microsoft PowerPoint, Business Communication
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Retrieval-Augmented Generation, Vector Databases, Embeddings, Tool Calling, AI Workflows, Generative AI Agents, Document Management, Query Languages, Text Mining, Context Management
Beginner · Course · 1 - 4 Weeks

Coursera
Skills you'll gain: User Feedback, Functional Testing, Root Cause Analysis, UI/UX Research, Experience Design, User Experience, Problem Management, User Interface (UI) Design, Integration Testing, Application Development, Network Troubleshooting, Investigation
Intermediate · Course · 1 - 4 Weeks
University of Pennsylvania
Skills you'll gain: Game Design, Project Design, Social Impact, Drive Engagement, Design Thinking, Employee Engagement, Motivational Skills, Training and Development, Behavior Management, Customer Engagement, Psychology, Behavioral Economics, Marketing
Mixed · Course · 1 - 3 Months

Skills you'll gain: Jira (Software), Configuration Management, Issue Tracking, Project Management Software, Stakeholder Communications, System Configuration, Governance, Project Coordination, Dashboard, Stakeholder Management, Kanban Principles, Process Improvement, Organizational Skills
Beginner · Course · 1 - 4 Weeks

Alex Genadinik
Skills you'll gain: Podcasting, Content Creation, Social Media Strategy, Productivity Software, Content Strategy, Social Media, Content Marketing, Scheduling, Branding, Video Production
Mixed · Course · 1 - 4 Weeks

Duke University
Skills you'll gain: Deep Learning, MLOps (Machine Learning Operations), Responsible AI, Model Evaluation, Data Ethics, Data Management, Project Management Life Cycle, Unsupervised Learning, Human Computer Interaction, User Experience Design, Classification And Regression Tree (CART), Data Quality, Model Deployment, Data Preprocessing, Human Centered Design, Machine Learning, Project Management, Product Management, Product Design, Data Science
Beginner · Specialization · 3 - 6 Months

Skills you'll gain: Process Mapping, Process Analysis, Business Workflow Analysis, Process Improvement and Optimization, Business Process Improvement, Business Process, Process Improvement, Process Flow Diagrams, Business Process Modeling, Process Optimization, Operational Efficiency, Workflow Management, Performance Measurement, Key Performance Indicators (KPIs)
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Health Insurance Portability And Accountability Act (HIPAA) Compliance, Medical Privacy, Medical Records, Health Information Management and Medical Records, Electronic Medical Record, Health Information Management, Data Entry, Personally Identifiable Information, Medical Office Procedures, Patient Registration, Health Informatics, Data Quality
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Data Validation, .NET Framework, System Requirements, Database Design, C# (Programming Language), ASP.NET, User Interface (UI) Design, Databases, Application Development, Healthcare Project Management, Application Design, Object Oriented Programming (OOP), Business Logic, Microsoft Visual Studio, Debugging
Intermediate · Course · 1 - 4 Weeks

Vanderbilt University
Skills you'll gain: Generative AI Agents, Debugging, TypeScript, Agentic systems, AI Workflows, Node.JS, OpenAI API, Generative AI, Program Development, Artificial Intelligence, LLM Application, Programming Principles, Maintainability, Development Environment, Prompt Engineering, Application Frameworks, Javascript, Large Language Modeling, File Systems
Beginner · Course · 1 - 4 Weeks