IT support courses can help you learn troubleshooting techniques, network configuration, customer service skills, and system administration basics. You can build expertise in software installation, hardware maintenance, and cybersecurity practices. Many courses introduce tools like ticketing systems, remote desktop applications, and network monitoring software, showing how these skills are applied in real-world IT environments.

University of Pennsylvania
Skills you'll gain: Sociology, Social Sciences, Social Impact, Economics, Policy, and Social Studies, Public Policies, Cultural Diversity, Surveys, Qualitative Research, Data Collection, Research
Beginner · Course · 1 - 4 Weeks

Skills you'll gain: Threat Detection, Cyber Security Strategy, Cyber Threat Intelligence, Cybersecurity, Interactive Data Visualization, Geospatial Information and Technology, Web Scraping, Digital Forensics, IT Automation, Data Security, Security Awareness, Personally Identifiable Information, Network Security, Scripting, Network Analysis, Open Source Technology, Data Analysis Software, Information Privacy
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Responsible AI, Decision Support Systems, Strategic Decision-Making, Operational Efficiency, Predictive Modeling, Process Optimization, Business Modeling, Predictive Analytics, Data-Driven Decision-Making, Data Pipelines, Business Intelligence, Data Ethics, Scenario Testing, Forecasting, Governance, Artificial Intelligence and Machine Learning (AI/ML), Data Visualization, Scikit Learn (Machine Learning Library), Python Programming, Regression Testing
Intermediate · Course · 1 - 4 Weeks

Salesforce
Skills you'll gain: Sales Pipelines, Sales Process, Sales Operations, Customer Success Management, Order Management, Sales Management, Salesforce, Dashboard, Sales, Sales Development, Closing (Sales), Lead Generation, Request For Quotation (RFQ), Sales Support, Customer Relationship Management, Product Knowledge, B2B Sales, Customer Relationship Management (CRM) Software, Campaign Management, Data Visualization
Build toward a degree
Beginner · Professional Certificate · 3 - 6 Months

Skills you'll gain: Autoencoders, Exploratory Data Analysis, Unsupervised Learning, Supervised Learning, Feature Engineering, Generative AI, Classification Algorithms, Regression Analysis, Dimensionality Reduction, Time Series Analysis and Forecasting, Recurrent Neural Networks (RNNs), Convolutional Neural Networks, Reinforcement Learning, Generative Adversarial Networks (GANs), Artificial Intelligence and Machine Learning (AI/ML), Data Cleansing, Deep Learning, Data Science, Machine Learning, Python Programming
Build toward a degree
Intermediate · Professional Certificate · 3 - 6 Months

DeepLearning.AI
Skills you'll gain: Recurrent Neural Networks (RNNs), Hugging Face, Natural Language Processing, Artificial Neural Networks, Embeddings, Large Language Modeling, Deep Learning, Transfer Learning
Intermediate · Course · 1 - 4 Weeks

Duke University
Skills you'll gain: Deductive Reasoning, Critical Thinking, Logical Reasoning, Analysis, Diagram Design, Probability, Sampling (Statistics), Persuasive Communication, Research, Sample Size Determination, Writing, Case Studies, Oral Expression, Correlation Analysis, Communication, Scientific Methods, Information Architecture, Business Communication, Interactive Learning
Beginner · Specialization · 3 - 6 Months
Skills you'll gain: Role-Based Access Control (RBAC), Application Performance Management, System Monitoring, Performance Tuning, Devops Tools, Site Reliability Engineering, Continuous Monitoring, Application Deployment, Transact-SQL, Transaction Processing, Enterprise Application Management, Incident Management, Anomaly Detection, Microservices, Performance Analysis, Email Automation, Real Time Data, Analysis, Health Policy
Advanced · Course · 1 - 4 Weeks

Johns Hopkins University
Skills you'll gain: Shiny (R Package), Rmarkdown, Model Evaluation, Regression Analysis, Exploratory Data Analysis, Statistical Inference, Predictive Modeling, Statistical Hypothesis Testing, Machine Learning Algorithms, Plotly, Interactive Data Visualization, Probability & Statistics, Statistical Machine Learning, Data Presentation, Data Visualization, Statistical Analysis, Statistical Modeling, R Programming, Machine Learning, GitHub
Intermediate · Specialization · 3 - 6 Months

DeepLearning.AI
Skills you'll gain: Prompt Engineering, Large Language Modeling, Database Design, LLM Application, Software Documentation, Software Design Patterns, Collaborative Software, Software Testing, OpenAI API, Application Design, Generative AI, Database Management, AI Enablement, Code Review, Software Architecture, System Design and Implementation, Dependency Analysis, Software Engineering, Software Development, Machine Learning
Beginner · Professional Certificate · 1 - 3 Months

University of California San Diego
Skills you'll gain: Algorithms, Program Development, Debugging, Development Testing, Software Testing, Computational Thinking, Test Case, Computer Programming, Programming Principles, Data Structures, Theoretical Computer Science, Design Strategies
Intermediate · Course · 1 - 3 Months

Skills you'll gain: Lifelong Learning, Curiosity, Willingness To Learn, Education Software and Technology, Adaptability, Growth Mindedness, Digital pedagogy, Open Mindset, Professional Development, Mental Concentration, Personal Development, Persistence, Self-Motivation, Multitasking, Learning Styles, Productivity, AI Personalization, Time Management
Beginner · Course · 1 - 3 Months