The language used throughout the course, in both instruction and assessments.

Skills you'll gain: Customer experience strategy (CX), Service Design, Design Thinking, Change Management, Process Mapping, Key Performance Indicators (KPIs), Customer Service, Hospitality Management, Hospitality, Customer Analysis, Innovation, Corporate Sustainability, Continuous Improvement Process, Feasibility Studies, Digital Transformation, Collaboration
Beginner · Course · 1 - 4 Weeks

Zoho Corporation
Skills you'll gain: Account Management, Sales Process, Process Mapping, Customer Relationship Management (CRM) Software, Sales Management, Prospecting and Qualification, Customer Retention, Sales, Sales Strategy, New Business Development, Customer Acquisition Management, Organizational Structure, Upselling, Prioritization
Beginner · Course · 1 - 3 Months

Skills you'll gain: Canva (Software), Design, Process Mapping, Brochures, Marketing Collateral, Graphic Design, Presentations, Content Creation, Marketing Materials, Color Theory, Portfolio Management, Brand Awareness
Advanced · Guided Project · Less Than 2 Hours

Banco Interamericano de Desarrollo
Skills you'll gain: Data Storytelling, Data Visualization, Data Governance, Data Collection, Process Improvement, Data Strategy, Process Mapping, Performance Improvement, Data Visualization Software, Data Management, Agile Project Management, Business Intelligence, Data-Driven Decision-Making, Organizational Effectiveness, Organizational Leadership, Business Leadership, Project Management, Risk Management, Data Analysis, Business Analytics
Beginner · Specialization · 1 - 3 Months

Skills you'll gain: Process Mapping, Business Process, Operational Efficiency, Business Process Improvement, Process Optimization, Customer experience improvement, Operational Analysis, Technology Strategies, Competitive Analysis, Business Strategy
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: User Interface (UI), User Interface (UI) Design, User Interface and User Experience (UI/UX) Design, Persona (User Experience), User Experience, User Flows, User Experience Design, UI/UX Research, Usability, Mockups, User Centered Design, Process Mapping, Brand Awareness, Business Intelligence
Intermediate · Guided Project · Less Than 2 Hours

University of Virginia
Skills you'll gain: Design Thinking, Stakeholder Engagement, Innovation, Prototyping, Brainstorming, Storytelling, Human Centered Design, Ideation, User Experience Design, Creativity, Customer experience improvement, Service Design, Design Research, Process Mapping, User Experience, Problem Solving, Complex Problem Solving, Qualitative Research, Data Visualization
Beginner · Course · 1 - 4 Weeks

Rutgers the State University of New Jersey
Skills you'll gain: Financial Statements, Supply Chain Management, Case Studies, Financial Analysis, Supply Chain Planning, Process Mapping, Logistics, Product Strategy, Income Statement, Business Strategy, Organizational Change, IT Management, Balance Sheet, Information Systems, Change Management, Complex Problem Solving
Advanced · Course · 1 - 4 Weeks

University of Science and Technology of China
Skills you'll gain: Productivity, Workflow Management, Collaboration, Process Mapping, Operational Efficiency, Knowledge Transfer, Process Optimization, Team Oriented, Learning Strategies, Document Management, Smart Goals, Information Management, Cloud Storage
Mixed · Course · 1 - 4 Weeks

Skills you'll gain: Kanban Principles, Agile Methodology, Lean Methodologies, Workflow Management, Business Process, Business Process Management, Process Mapping, Data Visualization, Collaborative Software, Service Design
Intermediate · Guided Project · Less Than 2 Hours

Skills you'll gain: Collaborative Software, User Experience, Project Design, Process Mapping, Customer experience improvement, Product Development, Data Mapping
Beginner · Guided Project · Less Than 2 Hours

Goldman Sachs
Skills you'll gain: Process Mapping, Operational Efficiency, Business Operations, Operations Management, Business Process, Process Analysis, Business Process Improvement, Process Improvement, Customer experience improvement, Business Technologies
Mixed · Course · 1 - 4 Weeks

Professional Certificate

Kennesaw State University
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Kennesaw State University
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University of Minnesota
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Professional Certificate

Professional Certificate

Kennesaw State University
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Specialization

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Specialization

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University of Minnesota
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