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    • It Support

    IT Support Courses Online

    Learn IT support principles for troubleshooting and maintaining technology systems. Understand how to provide technical assistance and resolve IT issues.

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    Explore the IT Support Course Catalog

    • Status: Preview
      Preview
      B

      Board Infinity

      Quality Improvement and Management

      Skills you'll gain: Quality Management, Statistical Process Controls, Quality Management Systems, ISO 9000 Series, Quality Improvement, Customer experience improvement, Quality Assurance, Quality Control, Continuous Quality Improvement (CQI), Continuous Improvement Process, Process Improvement, Customer Insights, Key Performance Indicators (KPIs)

      4.3
      Rating, 4.3 out of 5 stars
      ·
      286 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      E

      Emory University

      Foundations of Marketing Analytics

      Skills you'll gain: Pivot Tables And Charts, Customer Analysis, Probability Distribution, Customer Demand Planning, Marketing Analytics, Forecasting, Descriptive Statistics, Social Media Marketing, Exploratory Data Analysis, Probability, Statistical Analysis, Target Market, Marketing Effectiveness, Social Media, Revenue Forecasting, Time Series Analysis and Forecasting, Statistics, Predictive Modeling, Microsoft Excel, Marketing

      4.3
      Rating, 4.3 out of 5 stars
      ·
      520 reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Free Trial
      Free Trial
      K

      Kennesaw State University

      Six Sigma Advanced Analyze Phase

      Skills you'll gain: Statistical Hypothesis Testing, Six Sigma Methodology, Lean Six Sigma, Process Improvement, Process Analysis, Statistical Methods, Statistical Analysis, Statistics, Data Analysis, Analytical Skills, Variance Analysis

      4.8
      Rating, 4.8 out of 5 stars
      ·
      970 reviews

      Intermediate · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      C

      CVS Health

      CVS Health Retail Customer Service

      Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Retail Sales, Call Center Experience, Transaction Processing, Verbal Communication Skills, Upselling, Retail Store Operations, Customer Complaint Resolution, Product Knowledge, Oral Comprehension, Cash Register Operation, Problem Solving, Conflict Management, Communication, Time Management

      4.7
      Rating, 4.7 out of 5 stars
      ·
      345 reviews

      Beginner · Professional Certificate · 3 - 6 Months

    • Status: Preview
      Preview
      U

      University of Pennsylvania

      Introduction to Key Constitutional Concepts and Supreme Court Cases

      Skills you'll gain: Legal Proceedings, Civil Procedures, Court Systems, Social Studies, Civil Law, Political Sciences, Case Law, Public Safety and National Security, Legal Research, Social Justice, Governance, Health Policy, Diversity Equity and Inclusion Initiatives

      4.8
      Rating, 4.8 out of 5 stars
      ·
      1.3K reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Free Trial
      Free Trial
      F

      Fundação Instituto de Administração

      Strategic Sales Management

      Skills you'll gain: Sales Management, Sales Strategy, Customer Engagement, Sales Process, Sales Enablement, Sales Training, Sales, Business Planning, Conflict Management, Marketing, Marketing Planning, Strategic Marketing, Market Intelligence, B2B Sales, Competitive Intelligence, Marketing Effectiveness, Customer Relationship Building, Business Strategy, Customer Analysis, Business

      4.6
      Rating, 4.6 out of 5 stars
      ·
      510 reviews

      Intermediate · Specialization · 3 - 6 Months

    • Status: Preview
      Preview
      N

      Northeastern University

      Data Privacy Fundamentals

      Skills you'll gain: Information Privacy, Personally Identifiable Information, Data Ethics, Law, Regulation, and Compliance, Journalism, Emerging Technologies, Media and Communications, Internet Of Things, Algorithms, Artificial Intelligence

      4.8
      Rating, 4.8 out of 5 stars
      ·
      689 reviews

      Beginner · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      U

      University of Houston

      Powerful Tools for Teaching and Learning: Digital Storytelling

      Skills you'll gain: Storyboarding, Storytelling, Content Creation, Digital Design, Video Editing, Multimedia, Photo Editing, Scripting, Peer Review, Oral Expression, Editing

      4.5
      Rating, 4.5 out of 5 stars
      ·
      241 reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      U

      University of Pittsburgh

      Disaster Preparedness

      Skills you'll gain: Triage, Mitigation, Emergency Response, Safety and Security, Emergency Medicine, First Aid, Healthcare Ethics, Risk Analysis, Stress Management, Resourcefulness, Adaptability, Water Resources, Cultural Diversity, Activities of Daily Living (ADLs)

      4.7
      Rating, 4.7 out of 5 stars
      ·
      1.6K reviews

      Beginner · Course · 1 - 3 Months

    • Status: Preview
      Preview
      J

      Johns Hopkins University

      Measuring and Maximizing Impact of COVID-19 Contact Tracing

      Skills you'll gain: Epidemiology, Infectious Diseases, Technical Communication, Exploratory Data Analysis, Public Health, Program Management, Data Analysis Software, Decision Support Systems

      4.5
      Rating, 4.5 out of 5 stars
      ·
      1.3K reviews

      Advanced · Course · 1 - 4 Weeks

    • Status: Preview
      Preview
      T

      The University of Edinburgh

      Philosophy, Science and Religion: Philosophy and Religion

      Skills you'll gain: Research, Science and Research, Ethical Standards And Conduct, Cultural Diversity, Interpersonal Communications, Psychology, Sociology, Discussion Facilitation

      4.6
      Rating, 4.6 out of 5 stars
      ·
      523 reviews

      Beginner · Course · 1 - 3 Months

    • C

      Coursera Project Network

      Create a Project Management Tracker using Microsoft Excel

      Skills you'll gain: Microsoft Excel, Project Management Software, Collaborative Software, Spreadsheet Software, Project Coordination, Project Management, Productivity Software, Project Planning, Data Validation

      4.6
      Rating, 4.6 out of 5 stars
      ·
      860 reviews

      Beginner · Guided Project · Less Than 2 Hours

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    In summary, here are 10 of our most popular it support courses

    • Quality Improvement and Management: Board Infinity
    • Foundations of Marketing Analytics: Emory University
    • Six Sigma Advanced Analyze Phase: Kennesaw State University
    • CVS Health Retail Customer Service: CVS Health
    • Introduction to Key Constitutional Concepts and Supreme Court Cases: University of Pennsylvania
    • Strategic Sales Management: Fundação Instituto de Administração
    • Data Privacy Fundamentals: Northeastern University
    • Powerful Tools for Teaching and Learning: Digital Storytelling: University of Houston
    • Disaster Preparedness: University of Pittsburgh
    • Measuring and Maximizing Impact of COVID-19 Contact Tracing: Johns Hopkins University

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    Social Media Marketing (9)
    Brand Management (7)

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