Master conflict management in the workplace – A Practical, Scenario-Based Learning Experience!
Conflicts at work are inevitable—but when handled well, they can lead to growth and stronger collaboration. This course helps you develop the clarity, confidence, and communication skills necessary to manage and resolve conflicts before they escalate. Through engaging, real-world scenarios, you’ll explore how to stay calm under pressure, defuse tension, and guide conversations toward constructive outcomes. You’ll learn to identify emotional triggers, use de-escalation techniques, and apply proven models like the Conflict Iceberg, Glasl’s Escalation Model, and the Thomas-Kilmann Conflict Model. This conflict management training course also covers how emotional intelligence, effective communication, and well-timed feedback can turn misunderstandings into opportunities for connection. In the end, you’ll build the courage to face conflict head-on and lead with confidence. Enroll now and become the calm in every storm.
