About the Course
In today's digital workplace, emails frequently speak before you.
A concise, courteous, and well-structured communication can foster trust, close transactions, and improve relationships, while a sloppy one can do the opposite. This Email Etiquette course is intended to change the way you write and manage emails so that each message works in your favor.
You'll begin by learning about the hidden costs of poorly written emails and how to prevent typical blunders that undermine confidence. From there, you'll learn practical frameworks like the SCRAP method and the Rule of One to help you write in a short, professional, and impactful way.
Beyond the fundamentals, the course delves into modern business needs such as addressing urgent or confusing emails, making smart Reply vs. Reply All decisions, managing CC/BCC etiquette, and striking the proper tone for worldwide audiences. You'll also learn how to use AI tools like ChatGPT to develop, improve, and optimize your communications.
By the end, you'll have learned how to utilize email as a strong weapon for influence, professionalism, and career advancement.
Enroll now and make every email count!
Top reviews
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1 - 3 of 3 Reviews for Email Etiquette
By Shabnam A
•Jun 11, 2025
This course teaches us how to write emails professionally and effectively for day-to-day communication. Since emails play a significant role in any organization, it is essential for everyone to learn how to communicate with clarity, calmness, and professionalism. Thanks to Coursera for developing this course.
By Khurram S
•Aug 19, 2025
The coaching system for correcting emails was very good
By Vikram S
•Aug 5, 2025
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