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Learner Reviews & Feedback for GenerativeAI for Customer Success by Coursera Instructor Network
25 ratings
About the Course
Did you know that companies using Generative AI in customer success see a significant improvement in customer satisfaction and operational efficiency? Discover how you can leverage this technology to transform your customer success strategies.
This short course empowers customer success professionals and managers to enhance their strategies using Generative AI (GenAI) technologies.
By completing this course, you'll be able to apply advanced GenAI tools to streamline your customer support processes, improve customer engagement, and increase overall employee satisfaction the very next day at work.
By the end of this course, you will be able to:
1.Explain how GenAI can be used to improve customer success processes in your organization.
2.Resolve ethical and data privacy challenges when using GenAI in customer success strategies.
3.Create a plan to integrate GenAI into your customer success operations.
This course is unique because it combines theoretical insights with practical applications, including real-world examples and case studies, to provide a comprehensive understanding of GenAI in customer success.
To be successful in this course, you should have a background in customer success, customer service, or a related field, and a basic understanding of AI technologies.
Top reviews
CG
Apr 25, 2025
Provided a lot of case studies and it's easy to follow, really enjoy it
EG
Jan 25, 2025
Could not get better overview of GenAI function in CSM world
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1 - 5 of 5 Reviews for GenerativeAI for Customer Success
By Peter S
•Apr 1, 2025
Not worth the price, it shares simple things that are out of common sense. I took the free one as it is overpriced for what it has to offer, just watch a bunch of YouTube videos, spare money.
By Carol G
•Apr 26, 2025
Provided a lot of case studies and it's easy to follow, really enjoy it
By Ewa G
•Jan 26, 2025
Could not get better overview of GenAI function in CSM world
By Sreenidhi V
•May 31, 2025
Brief and to the point.
By Yohanna V
•Feb 23, 2025
muy bueno