In today’s competitive landscape, customer success is critical for driving business growth and ensuring long-term value. This course equips professionals with the essential strategies and tools needed to enhance customer relationships, reduce churn, and foster sustainable revenue expansion.
Mastering Customer Success
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Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
What you'll learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you'll gain
- Crisis Management
- Customer Data Management
- Account Management
- Customer Success Management
- Business Metrics
- Key Performance Indicators (KPIs)
- Customer Insights
- Customer Engagement
- Stakeholder Engagement
- Performance Metric
- Smart Goals
- Employee Onboarding
- Customer experience improvement
- Company, Product, and Service Knowledge
- Customer Relationship Management
- Customer Relationship Management (CRM) Software
- Customer Relationship Building
- Customer Retention
- Product Knowledge
- Operational Excellence
Details to know
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Recently updated!
January 2026
Assessments
10 assignments
Taught in English
See how employees at top companies are mastering in-demand skills
There are 10 modules in this course
In this section, we explore precise measurement strategies to align customer success with business goals using S.M.A.R.T. metrics, KPIs, and OKRs for actionable insights and sustainable growth.
What's included
2 videos5 readings1 assignment
In this section, we explore foundational product knowledge, customer needs analysis, and communication strategies for Customer Success Managers to align customer success with company goals.
What's included
1 video7 readings1 assignment
In this section, we examine balancing proactive and reactive strategies, analyzing account segmentation, and designing scalable processes for effective book of business management.
What's included
1 video6 readings1 assignment
In this section, we explore structured onboarding processes, stakeholder engagement strategies, and communication cadence to ensure client alignment and project success through transparency and planning.
What's included
1 video5 readings1 assignment
In this section, we explore strategies for identifying and cultivating referenceable customers to enhance business credibility and growth through effective advocacy.
What's included
1 video4 readings1 assignment
In this section, we explore how data can be used internally to improve processes and externally to enhance customer experiences, focusing on customer success strategies and predictive analytics.
What's included
1 video7 readings1 assignment
In this section, we explore building internal relationships to enhance customer success, focusing on cross-functional collaboration, strategic partnerships, and leveraging expertise for improved client outcomes and career growth.
What's included
1 video5 readings1 assignment
In this section, we explore retention and expansion strategies, emphasizing the math of customer growth, land and expand tactics, and identifying upsell opportunities to enhance customer success and business value.
What's included
1 video4 readings1 assignment
In this section, we explore crisis types in customer success, strategies for effective response, and methods to build trust through structured SLAs and collaboration.
What's included
1 video4 readings1 assignment
In this section, we examine how human factors and technology shape the future of Customer Success, focusing on personalized and proactive engagement strategies.
What's included
1 video3 readings1 assignment
Instructor
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Frequently asked questions
Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.
If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.
Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.
More questions
Financial aid available,