This course focuses on mastering workplace communication with effective strategies to manage diverse personality types. Learn to identify barriers to communication and apply proven techniques to handle difficult conversations, fostering understanding and collaboration.

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Recommended experience
What you'll learn
Understand and adapt to different workplace personality types
Build a versatile toolkit for effective workplace communication
Apply communication tools in various leadership situations
Skills you'll gain
- Relationship Building
- Team Management
- Business Communication
- Strategic Communication
- Emotional Intelligence
- Self-Awareness
- Leadership and Management
- Conflict Management
- Interpersonal Communications
- Leadership Development
- Professional Development
- Collaboration
- Corporate Communications
- Strategic Leadership
- Leadership
- People Management
- Business Management
- Communication Strategies
- Communication
Details to know

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November 2025
17 assignments
See how employees at top companies are mastering in-demand skills

There are 17 modules in this course
In this section, we explore how understanding different personality types can enhance leadership and communication skills by analyzing personality traits to improve interactions. We focus on implementing strategies to neutralize negative behaviors and designing tailored interactions to foster effective leadership and resolve conflicts.
What's included
2 videos1 reading1 assignment
In this section, we explore how to effectively utilize various communication tools, such as face-to-face meetings, emails, and written reports, to enhance interactions and ensure successful exchanges in different scenarios. We analyze the suitability of each tool for specific contexts, emphasizing the importance of selecting the right method to improve collaboration and reduce stress in high-stakes interactions.
What's included
1 video8 readings1 assignment
In this section, we analyze communication scenarios to select the most effective tools by considering the situation, relationships, and personalities involved. We explore strategies for aligning communication methods with these factors to enhance workplace interactions and achieve successful outcomes.
What's included
1 video2 readings1 assignment
In this section, we analyze manipulative behaviors in workplace scenarios, focusing on their impact on team dynamics and cohesion. We also explore strategies to effectively communicate with manipulators and implement techniques to disarm and manage their influence, ensuring a more harmonious and productive team environment.
What's included
1 video3 readings1 assignment
In this section, we examine the detrimental effects of gossip on workplace morale and trust, and explore strategies to effectively communicate with and disarm gossipers. By understanding and addressing gossip, leaders can foster a more trusting and collaborative team environment, ultimately enhancing overall team performance.
What's included
1 video3 readings1 assignment
In this section, we analyze the impact of naysayers on team dynamics and explore strategies to communicate effectively with them. We also implement techniques to disarm disruptive naysayers, ensuring a harmonious and productive team environment.
What's included
1 video3 readings1 assignment
In this section, we examine the role of Controllers in team settings, focusing on their need for control and how it can disrupt productivity and morale. We also explore strategies for effective communication and management techniques to mitigate their negative impact, ensuring a harmonious and efficient work environment.
What's included
1 video3 readings1 assignment
In this section, we analyze the impact of perfectionism on team dynamics and design strategies to communicate effectively with perfectionists. We also implement techniques to manage perfectionist tendencies, enhancing collaboration and productivity within teams.
What's included
1 video2 readings1 assignment
In this section, we examine the impact of Yes-Men on team dynamics and outcomes, highlighting their tendency to avoid conflict and provide false encouragement. We also explore strategies to communicate effectively with Yes-Men and techniques to disarm their potentially negative influence in professional settings, thereby fostering better decision-making and organizational success.
What's included
1 video3 readings1 assignment
In this section, we analyze the impact of a Drama Queen on team dynamics and explore strategies to manage their behavior effectively. We design communication plans to address and mitigate the issues caused by their attention-seeking tendencies, ensuring team productivity and harmony are maintained.
What's included
1 video2 readings1 assignment
In this section, we examine the impact of reclusive behavior on team dynamics and project outcomes, highlighting the challenges posed by their withdrawal and disengagement. We also explore strategies for effective communication and task management to harness their creative potential while minimizing disruptions.
What's included
1 video2 readings1 assignment
In this section, we examine the detrimental effects of Whiners on team productivity and explore strategies to effectively communicate with them. By understanding the impact of persistent negativity, we can implement interventions to mitigate disruptions and maintain a positive work environment.
What's included
1 video2 readings1 assignment
In this section, we analyze the motivations behind lying in workplace scenarios and explore strategies to communicate effectively with liars. We also design approaches to disarm liars, ensuring a more honest and transparent professional environment.
What's included
1 video3 readings1 assignment
In this section, we examine how your management style affects team dynamics and productivity, emphasizing the importance of self-awareness and effective communication. We explore strategies to motivate your team and maintain clarity under stress, ensuring you can adapt your approach to various situations for optimal leadership.
What's included
1 video1 reading1 assignment
In this section, we explore the dynamics of confrontation in the workplace, focusing on strategies for constructive engagement to improve communication and resolve conflicts effectively. We analyze why confrontation is often avoided and design approaches to defuse negative outcomes, transforming potentially negative interactions into opportunities for positive change.
What's included
1 video1 reading1 assignment
In this section, we explore leadership by focusing on self-awareness, vision, and communication to effectively guide and inspire teams. We analyze strategies to empower teams, design compelling visions, and leverage personal strengths for enhanced leadership capabilities.
What's included
1 video3 readings1 assignment
In this section, we explore how effective communication is essential for leadership success, focusing on strategies to enhance team collaboration and resolve conflicts. We emphasize designing communication plans that consider diverse personalities to motivate and inspire teams towards achieving long-term goals.
What's included
1 video3 readings1 assignment
Instructor

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Frequently asked questions
Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.
If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.
Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.
More questions
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