Packt
Workplace Communication Skills for Managers

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Packt

Workplace Communication Skills for Managers

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Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Understand and adapt to different workplace personality types

  • Build a versatile toolkit for effective workplace communication

  • Apply communication tools in various leadership situations

Details to know

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Recently updated!

November 2025

Assessments

17 assignments

Taught in English

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There are 17 modules in this course

In this section, we explore how understanding different personality types can enhance leadership and communication skills by analyzing personality traits to improve interactions. We focus on implementing strategies to neutralize negative behaviors and designing tailored interactions to foster effective leadership and resolve conflicts.

What's included

2 videos1 reading1 assignment

In this section, we explore how to effectively utilize various communication tools, such as face-to-face meetings, emails, and written reports, to enhance interactions and ensure successful exchanges in different scenarios. We analyze the suitability of each tool for specific contexts, emphasizing the importance of selecting the right method to improve collaboration and reduce stress in high-stakes interactions.

What's included

1 video8 readings1 assignment

In this section, we analyze communication scenarios to select the most effective tools by considering the situation, relationships, and personalities involved. We explore strategies for aligning communication methods with these factors to enhance workplace interactions and achieve successful outcomes.

What's included

1 video2 readings1 assignment

In this section, we analyze manipulative behaviors in workplace scenarios, focusing on their impact on team dynamics and cohesion. We also explore strategies to effectively communicate with manipulators and implement techniques to disarm and manage their influence, ensuring a more harmonious and productive team environment.

What's included

1 video3 readings1 assignment

In this section, we examine the detrimental effects of gossip on workplace morale and trust, and explore strategies to effectively communicate with and disarm gossipers. By understanding and addressing gossip, leaders can foster a more trusting and collaborative team environment, ultimately enhancing overall team performance.

What's included

1 video3 readings1 assignment

In this section, we analyze the impact of naysayers on team dynamics and explore strategies to communicate effectively with them. We also implement techniques to disarm disruptive naysayers, ensuring a harmonious and productive team environment.

What's included

1 video3 readings1 assignment

In this section, we examine the role of Controllers in team settings, focusing on their need for control and how it can disrupt productivity and morale. We also explore strategies for effective communication and management techniques to mitigate their negative impact, ensuring a harmonious and efficient work environment.

What's included

1 video3 readings1 assignment

In this section, we analyze the impact of perfectionism on team dynamics and design strategies to communicate effectively with perfectionists. We also implement techniques to manage perfectionist tendencies, enhancing collaboration and productivity within teams.

What's included

1 video2 readings1 assignment

In this section, we examine the impact of Yes-Men on team dynamics and outcomes, highlighting their tendency to avoid conflict and provide false encouragement. We also explore strategies to communicate effectively with Yes-Men and techniques to disarm their potentially negative influence in professional settings, thereby fostering better decision-making and organizational success.

What's included

1 video3 readings1 assignment

In this section, we analyze the impact of a Drama Queen on team dynamics and explore strategies to manage their behavior effectively. We design communication plans to address and mitigate the issues caused by their attention-seeking tendencies, ensuring team productivity and harmony are maintained.

What's included

1 video2 readings1 assignment

In this section, we examine the impact of reclusive behavior on team dynamics and project outcomes, highlighting the challenges posed by their withdrawal and disengagement. We also explore strategies for effective communication and task management to harness their creative potential while minimizing disruptions.

What's included

1 video2 readings1 assignment

In this section, we examine the detrimental effects of Whiners on team productivity and explore strategies to effectively communicate with them. By understanding the impact of persistent negativity, we can implement interventions to mitigate disruptions and maintain a positive work environment.

What's included

1 video2 readings1 assignment

In this section, we analyze the motivations behind lying in workplace scenarios and explore strategies to communicate effectively with liars. We also design approaches to disarm liars, ensuring a more honest and transparent professional environment.

What's included

1 video3 readings1 assignment

In this section, we examine how your management style affects team dynamics and productivity, emphasizing the importance of self-awareness and effective communication. We explore strategies to motivate your team and maintain clarity under stress, ensuring you can adapt your approach to various situations for optimal leadership.

What's included

1 video1 reading1 assignment

In this section, we explore the dynamics of confrontation in the workplace, focusing on strategies for constructive engagement to improve communication and resolve conflicts effectively. We analyze why confrontation is often avoided and design approaches to defuse negative outcomes, transforming potentially negative interactions into opportunities for positive change.

What's included

1 video1 reading1 assignment

In this section, we explore leadership by focusing on self-awareness, vision, and communication to effectively guide and inspire teams. We analyze strategies to empower teams, design compelling visions, and leverage personal strengths for enhanced leadership capabilities.

What's included

1 video3 readings1 assignment

In this section, we explore how effective communication is essential for leadership success, focusing on strategies to enhance team collaboration and resolve conflicts. We emphasize designing communication plans that consider diverse personalities to motivate and inspire teams towards achieving long-term goals.

What's included

1 video3 readings1 assignment

Instructor

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