This course provides an in-depth exploration of the ports, cables, and adapters you’ll encounter in real customer environments—from HDMI and USB to Ethernet and power cables. You’ll learn how to identify, select, and use the right cable types for any device, including how to adapt connections with converters and adapters. The course also dives into the inner workings of desktop computers, guiding you through the identification and installation of key components such as hard drives, RAM, graphics cards, and wireless adapters. You’ll gain practical experience using Device Manager to update and manage drivers, and develop a clear understanding of internal and external storage solutions. By mastering these foundational skills, you’ll be prepared to troubleshoot, upgrade, and maintain computer systems with confidence—making you a valuable asset in any IT support role.
Cisco Certified Support Technician IT Support 100-140 Unit 3
This course is part of Cisco Certified Support Technician IT Support - 100-140 Specialization
Instructor: Pearson
Included with 
Recommended experience
What you'll learn
Identify and work with a wide range of video, network, power, and data ports and cables.
Install and upgrade essential desktop hardware components, including hard drives, RAM, and GPUs.
Use Device Manager to update and manage software drivers in Windows environments.
Understand and differentiate between internal and external storage devices for various IT needs.
Skills you'll gain
Details to know
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September 2025
2 assignments
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- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There is 1 module in this course
In this module, you’ll dive into common computer components, ports, and cable types. This is where you start working hands-on with the essential hardware and devices you’ll encounter, such as hard drives and other key components. You’ll learn to identify different port types and cable types, giving you the practical knowledge you need for real-world IT support situations. Get ready to explore the building blocks of computer systems.
What's included
17 videos2 assignments
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Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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Frequently asked questions
Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.
If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.
Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.
More questions
Financial aid available,