This course is designed to give you a strong foundation in today’s most critical business tools and platforms. You’ll gain hands-on experience with leading cloud service providers, including Amazon Web Services, Microsoft Azure, and Google Cloud Platform, learning how virtual machines and hypervisors are used to optimize business environments. The module also covers escalation procedures, teaching you how to identify when and how to reach out to internal or external support teams for cloud-related issues. In addition, you’ll explore the productivity applications that drive modern workplaces—such as email, chat, file sharing, and collaboration tools for video conferencing, document creation, and more. By mastering these technologies, you’ll be prepared to support users, troubleshoot common issues, and ensure seamless business operations.
Cisco Certified Support Technician IT Support 100-140 Unit 7
This course is part of Cisco Certified Support Technician IT Support - 100-140 Specialization
Instructor: Pearson
Included with 
Recommended experience
What you'll learn
Understand and support major cloud platforms, including AWS, Azure, and Google Cloud.
Explain and manage virtual machines and hypervisors in business environments.
Identify escalation paths and collaborate with internal and external support teams for cloud issues.
Support and troubleshoot key productivity applications, including email, chat, file sharing, and collaboration tools.
Skills you'll gain
- End User Training and Support
- Cloud Applications
- Virtualization and Virtual Machines
- Technical Support and Services
- Servers
- Productivity Software
- Customer Inquiries
- Help Desk Support
- Google Workspace
- Microsoft Teams
- Cloud Services
- Microsoft 365
- Cloud Platforms
- Virtual Machines
- Amazon Elastic Compute Cloud
- Business Technologies
- Technical Support
- Cloud Computing
- Network Troubleshooting
- Desktop Support
Details to know
Add to your LinkedIn profile
September 2025
2 assignments
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Build your subject-matter expertise
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There is 1 module in this course
In this module, you’ll explore cloud products, including cloud storage and cloud applications, as well as the concept of virtualization. You’ll learn how virtualization allows you to run software versions of hardware appliances, like servers, within other servers, and how this technique can also be applied to routing and switching devices. You’ll also dive into productivity applications that are important in a business environment, such as Microsoft Office 365 and Webex. You’ll gain the knowledge you need to support these applications and communicate effectively with customers to help resolve any issues they may encounter.
What's included
11 videos2 assignments
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Frequently asked questions
Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.
If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.
Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.
More questions
Financial aid available,