This course covers the largest section of the Core 1 exam and prepares you for both real-world IT challenges and exam success. You’ll follow a clear six-step troubleshooting process and apply it to desktops, laptops, mobile devices, printers, and networks. Through practical demonstrations, you’ll use common industry tools like multimeters, PSU testers, and loopback plugs. The course addresses frequent issues such as boot failures, storage errors, blue screens, video problems, and network connectivity. You’ll also practice tasks like disassembling mobile devices, recovering data, and fixing printer problems. The course wraps up with exam tips and sample questions to help you prepare.
A+ Core 1 V15 - Pearson Cert Prep: Unit 5
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A+ Core 1 V15 - Pearson Cert Prep: Unit 5
This course is part of A+ Core 1 V15 - Pearson Cert Prep Specialization
Instructor: Pearson
Included with 
Gain insight into a topic and learn the fundamentals.
Intermediate level
Recommended experience
1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
What you'll learn
Apply a structured six-step troubleshooting methodology to diagnose and resolve hardware and network issues.
Use essential diagnostic tools to identify and fix problems in desktops, laptops, mobile devices, printers, and networks.
Troubleshoot and resolve common issues with storage drives, video, power, and connectivity.
Prepare effectively for certification exams with hands-on practice, expert tips, and real-world scenarios.
Skills you'll gain
Details to know
Shareable certificate
Add to your LinkedIn profile
Recently updated!
August 2025
Assessments
9 assignments
Taught in English
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
This course is part of the A+ Core 1 V15 - Pearson Cert Prep Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There is 1 module in this course
This module covers hardware and network troubleshooting, the largest domain of the Core 1 exam, as well as essential troubleshooting scenarios. This module teaches a six-step troubleshooting methodology throughout. Topics include ESD prevention, testing tools, troubleshooting desktop and mobile systems, storage drive issues, video and printer problems, and wired and wireless network troubleshooting. The content concludes with exam tips, techniques, and sample questions. This material is critical for both the exam and for working in IT support roles.
What's included
52 videos9 assignments
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