Name: Preparing for Your Retail Customer Service Role
Brand: CVS Health
Availability: OnlineOnly
Rating: 4.3 (6 reviews)

Back to Preparing for Your Retail Customer Service Role

Learner Reviews & Feedback for Preparing for Your Retail Customer Service Role by CVS Health

4.3

stars

15 ratings

About the Course

This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Create solutions to customer problems - Describe the different roles in call center customer service To be successful in this course, it is recommended that you complete the first three courses in this program....