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Learner Reviews & Feedback for Preparing for Your Retail Customer Service Role by CVS Health
12 ratings
About the Course
This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to
optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained
over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course. By
the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Create
solutions to customer problems - Describe the different roles in call center customer service To be successful in this course,...
optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained
over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course. By
the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Create
solutions to customer problems - Describe the different roles in call center customer service To be successful in this course,...
Top reviews
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1 - 5 of 5 Reviews for Preparing for Your Retail Customer Service Role
By Storm L
•Feb 3, 2025
great course filled with innovative tips on how to improve your customer service skills overall just a great experience
By Sana A
•Mar 18, 2025
"Thank you for the valuable information."
By Миколенко Н І
•Sep 27, 2024
чудоий курс
By Md R
•Jan 10, 2024
The course is great, however, it could have been improved with some scenario based videos and make it more interactive.
By Ryan K D
•Jul 30, 2024
Really short, basic resume information, and waited a long time for peer review to be graded.