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Learner Reviews & Feedback for Root Cause Analysis: Principles and Benefits by Coursera Instructor Network

4.6
stars
56 ratings

About the Course

In the complex landscape of business operations, identifying and addressing the underlying causes of issues is crucial for sustainable success. Root Cause Analysis (RCA) is a systematic process used to identify the fundamental causes of problems or events, preventing their recurrence. This course introduces RCA as a critical thinking methodology, equipping learners with the tools and techniques to dissect problems, understand their core issues, and implement effective solutions. This course caters Quality Assurance Managers, Operations Managers, Project Managers, and professionals involved in process improvement, quality control, or operational excellence. No specific prerequisites, though a basic understanding of business processes and problem-solving is beneficial. By the end of this course, participants will have mastered the art of RCA, enabling them to enhance operational efficiency, improve product quality, and foster a proactive problem-solving culture within their organizations....

Top reviews

MC

Apr 6, 2025

This course was very helpful and informative, providing several methodologies for root cause analysis, and providing guidance as to when each methodology would best serve the situation.

SD

Jul 30, 2024

I really enjoyed this course and engaging in optional tasks. The instructor is very good and clarity of the different ways to root cause analysis and I did take notes. Thanks

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1 - 10 of 10 Reviews for Root Cause Analysis: Principles and Benefits

By Mary C

•

Apr 7, 2025

This course was very helpful and informative, providing several methodologies for root cause analysis, and providing guidance as to when each methodology would best serve the situation.

By Sharron D

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Jul 30, 2024

I really enjoyed this course and engaging in optional tasks. The instructor is very good and clarity of the different ways to root cause analysis and I did take notes. Thanks

By Patrick K

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Aug 7, 2024

I am not in the IT field, however this course creates a foundation for all industries.

By Nephthalie

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Aug 14, 2024

love the short clips and frequent pop questions. great real world examples

By Velly H

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Dec 14, 2024

Insightful course.

By SHARAFAT M 2

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Dec 25, 2024

wroking good

By Zirenk

•

Feb 22, 2025

Thank you.

By Brian B

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Oct 31, 2024

I assume that the transcript of the speaker's words is auto generated because it did not account for the speaker's accent and misinterpreted several words. Content was very informative and presented well.

By stephen C

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Dec 3, 2024

Good overview

By jose a s

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Oct 25, 2024

Very basic, long videos for the quantity and quality of the information, presenter seems to be continuously reading a screen.