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Learner Reviews & Feedback for Technical Diagnostics and Troubleshooting Techniques by Microsoft

4.8
stars
148 ratings

About the Course

This course has been designed for individuals seeking entry-level positions in IT support. Whether you're a recent graduate, a career changer, or someone looking to kickstart your career in the tech industry, it will provide you with the foundational knowledge and practical skills needed to excel in this field. In this course, you’ll consolidate your learning into action using a number of troubleshooting approaches. You’ll learn about troubleshooting issues relating to both hardware and software, as well as system-related issues across multiple operating systems. You’ll examine diagnostic tools to combat networking issues as well as system performance. Your skills are then showcased in the capstone project, where you will engage with a real-world scenario. You'll be provided with multiple diagnostic outputs and will be tasked with identifying the issue and recommending a solution. You'll also be required to document and communicate the troubleshooting process and outcome. After completing this course, you’ll be able to: • Apply a systematic approach to diagnose technical issues across different hardware and software environments • Implement troubleshooting skills to resolve problems effectively • Utilize diagnostic tools and techniques for problem resolution This is also a great way to prepare for the Microsoft MS-900 exam. By passing the MS-900 exam, you’ll earn the Microsoft 365 Fundamentals certification....

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26 - 27 of 27 Reviews for Technical Diagnostics and Troubleshooting Techniques

By Jacob L

•

Sep 13, 2024

This course is the only one of the 6 courses in the whole series that has some value, but in terms of troubleshooting, it is far less detailed and valuable than the corresponding part of CompTIA A+. Overall, I am very disappointed with the quality of these 6 courses. I really suspect that this course was written by AI. The content order is chaotic, there are too many repeated contents between courses, there are too many slogans for Microsoft's own products, but very few actual operation demonstrations. It feels like a waste of time. I have never experienced such a bad feeling in other Coursera courses. I really don't recommend it.

By RYAN G

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Nov 7, 2025

Why is the rest of "Introduction to Computers" Module 1 erroneously placed at the end of Module 4 HERE?