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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

CR

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This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

AL

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Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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8551 - 8575 of 10,000 Reviews for Technical Support Fundamentals

By Meghan R

Mar 11, 2018

Great Course! The overview really helps you to see all that you will learn in the courses ahead.

By Wesley H

Mar 2, 2018

Great instructors, the lessons are great for anyone who wants to get into Information Technology.

By Hakim R

Feb 25, 2018

I love the way talk about tech info in here very good any one can learn once they take the course

By Peter R

Aug 16, 2024

One of my best choices ever made on the road to IT certification. Thank you Google and Coursera!

By Derrick S A

Feb 23, 2024

IT is my Passion and I desire to become a Professional IT player my dream is to Work with Google

By Tony K

Nov 10, 2023

This course is very in-depth. I have taken computer courses before and I am learning new things.

By Grant K

Jun 5, 2023

Engaging and so valuable! I appreciate the experts talking about the IT fundamentals so clearly.

By Dr. D K

May 30, 2023

It is a great experience. It started with very basic details and ended with lots of information.

By john p

Apr 15, 2023

I am very pleased with this course for beginner , although there is always room for improvement

By Jayson C

Mar 23, 2023

Learned so much from the course and very excited to continue learning and starting a new career!

By Bonnie L K

Mar 22, 2023

I was very surprised how easy this course was to understand. Everyone was very helpful as well.

By Abdul A

Mar 8, 2023

enjoyed a lot during course , a great opportunity to learn under professionals

thank you coursera

By Qura-tul-Ain

Feb 19, 2023

My studying journey was really amazing and I enjoyed alot studying new things with new Teachers.

By Steven D

Jan 25, 2023

This was a great first hand look into the world of IT, thank you for making this available to us

By Adisa, M A

Jan 24, 2023

This is an interesting refreshing Information Technology Technical Support foundational program.

By Antonio p

Dec 7, 2022

Great for someone who has no inclination of what IT is. Thank you for your time and generousity.

By Ángel O

Nov 1, 2022

A good course with the basics about IT. The resources are good and the information still updated

By Ashley

Sep 30, 2022

Very straight-forward and interesting with lots of analogies so a beginner user can understand.

By hemant d

Sep 6, 2022

This course helps you to make a foundation of Knowledge in the field of computers and IT world!

By Hugo K

Jul 18, 2022

Love it. It starts my new career in a field I like and thrive to help people with tech problems.

By Petra K

Jul 4, 2022

Really enjoy this course feel like I found what I'm looking for thanks for making this possible.

By Mahdi M

Jun 18, 2022

A very knowledgeable Course , I recommend to study this course if you're entering the life of IT

By Deleted A

Jun 17, 2022

I found it hard on week 5 thank you with virtual machines but was able to figure this stuff out

By Blake A

May 25, 2022

I highly recommened this course for someone starting out in the IT/Computer industry in general!

By veronica w

May 12, 2022

this is a great course you lot alot in deepth of what invoves to become a IT support specialist