The Technical Support Fundamentals module started by building from the foundation by introducing the history of computers to understanding concepts of how computers connect and communicate on a network. The modules also introduce identifying parts of a computers and how to implement troubleshooting best practices in solving an issue in an efficient and effective manner.

I'm very grateful to have discovered this educational track, and to have access to it very inexpensively. I worked in IT for a decade, and then took about a decade off to raise my children, and this was a very positive, and encouraging way to reenter the world of tech and update my knowledge base with easily digested content.

priceless information, very unique teaching ways, very Enjoyable journey, the instructors super friendly and clarifying every piece of information in a very professional way and they are funny too, I loved everything about this course and totally recommend this course to everyone interesting in IT world.

Honestly, one of the best courses I have taken. My aim was to obtain the CompTIA A+ Certificate and this was great preparation material, if not the only material you will need. Then great news came to me that if I complete this course and the A+, I shall gain a dual certification. TOTALLY AWESOME:()

What an amazing course offered by Google through Coursera. I have learned the basics of hardware, OS, networking, troubleshooting and making the resume in the best that I have ever experienced this way of content from others. Thanks to all the teachers and team for creating this wonderful course. :)

Coming in not knowing anything about computers was very concerning for me. Now I can say that I feel more confident after the course training. I would recommend this course to anyone that is seeking to learn more about computers or becoming a technical supporter.

for someone with absolutely no knowledge of IT or just simply the hardware or software of a computer this course gives the basic to all those stuff. This course is the beginning or the 1st step for the steps ahead that how I see it.

I think this course will be of great benefit to us, especially for beginners. After doing this course I have been able to gain a better knowledge of this subject than before. I will come to know more details later on the IT side.

There's a lot to cover, and this course does a great job breaking it all down into managable chunks. If you're looking to dive into learning more about IT, you could do much worse than starting here.

It goes through a good amount of foundational information for IT. It goes with the technical side as well as the soft skills and resume/interview information which are just as important as technical.

I am satisfied with the course and the material that was presented. I liked the fact that the teachers were actually employees at Google and had firsthand knowledge of being an IT Support Specialist.

I loved learning about the basics and fundamentals of IT, and I hope to continue learning about the industry in more depth! The course was wonderfully formatted for easy understanding and completion.

This course was awesome! I am in college for cyber security and I have learned more in this course than I have in 6 months of schooling. I really hope these certs have some muscle behind them.

It's great for people of all levels. Never neglect the foundations and basics of any fields. It can pave the way and help down the road whether it's for IT or another field.

it was an amazing course the tutors are really good with the way they explain everything , if you are new to IT i would recommend you take this course its good for beginners

this course was awesome! it gave me a good idea of what to expect in the technical support field. i am excited to continue and cant wait to begin a career in IT.

There is alot of information I can say with confiendence that I've learned and understand the fundamental of tech support and I am eager to continue my journey.

Aun estoy a la espera de mi certificación pues termine el curso hace varias semanas, y solo dice verificar ID cuando mis datos personales están correctos.

The first course was great, I got a lot of tips on troubleshooting and got refreshed with my fundamentals.

Looking forward for the next course.

Has great information that’s broken down into small pieces so you can easily understand each area of a system and how it works in a computer.

It was such a great course! I really enjoyed it! Well done to every single person who helped to make this course be available for all of us!

I had a swell time navigating through this course. Thank You Google, for the opportunity to be a participant in this amazing tech journey.

it is a very good oportunity for those who has ability in this are but didn't have the chance to continue or start on it.

The Course is great and it really gave me fundamental knowledges that I need before going into the IT world

Great course, a lot of good informaiton learned so far. i cant wait to dive into some more good classes.