Amazing course with a lot of really great instructors! The content and context is truly tech support fundamentals and is a great starting point for anyone that wants to get into the tech industry. Thank you both Google and Coursera for making this opportunity available!

I believe that this course made it as easy as possible for me to understand how computers actually operate and perform computations in their own language and how I can actually interact with them and perform basic fixes when they fail to operate as we desire them to do.

Hello, I am also Ashour, a trainee, and I study at Google from Egypt. I think that this or this educational path was for those who were good and for an hour in developing skills in the field of information technology, especially the technical support section. Thank you.

Absolutely a great experience learning the fundamentals of IT and also having awesome instructors who gave great presentations on each topic. I'm ready to keep thriving and learning more about the tech world to advance my career. Thank you for an awesome course Google!

it was very fun learning everything about IT such as hardware, operating systems, networks, software, troubleshooting with coursers. Thank you for the tutors who explained and various quizzes that made me understand more and understand more deeply the material presented

Such a great course to get into IT, I really loved the enthusiasm of the instructors, the quality of the material an everything about it. I was already quite familiarized with IT, but I think that for a complete begineer, it may be difficult to understand every concept.

I would like to thanks all those involved in this course and that made it possible and also affordable for lots of people who want to join in the IT field. Many thanks to our teachers, instructors and mentors, to the Coursera and to all the Team Google. Cheers everyone!

I really enjoyed the course the videos were short and to the point, I did like the animations and visual teachings those helped me. I would recommend for the labs perhaps a video about the process or more clear instructions, other than that I really enjoyed this course!

Muito bom o curso. Altamente explicativo, de fácil aprendizagem e com conteúdo muito bem elaborado.

Resumo muito importante para temas e tópico importantes e tão abrangentes com qualidade e mantendo a essencial do contexto.

Parabéns pelo curso e grato pela oportunidade.

I find it great that google has implemented a series of course to help people enter IT world. 4 year college degrees have become out of reach for a fair amount of people and it has created a divide. This is definitely something anybody would be able to access and learn.

This course is very informative. It actually teaches you concept of computer, the operation and its evolution from the scratch. The course offering is well laid out and interesting, you just will want to read the next slide. I look forward to completing the next module!

Este curso me gusto mucho, ya que se hizo parte, de soporte tanto escrito como en ejercicios prácticos y es lo que me gusta mas. aparte de hacer un mejor panorama de como solucionar un problema o mejor dicho como llegar a darle al cliente una solución adecuada y rápida.

Very good quality and nice the i can go at my own pace. very interesting and well made videos and tutorials, even though sometimes the remote access assignments required me to use CTRL+ALT+DEL, to go back and forth between the test and the directions, but overall great.

Friendly introduction onto a breath aspect of IT. But I feel there's a need to make self readings or research to understand the topics better, at the level I'm comfortable with cause the readings given can be quite a jump (in terms of knowledge level) from the videos :)

Awesome.I learned so much from this course. I think everyone should do this IT Support Certificate course. in this course all the contents covered by google employees and also they shared some ideas to know everyone who wants to be a better employee for an organisation.

This courses helps me a lot. Thanks to google and coursers for providing us this course. But i didn't afford this course. Can you provide me financial assistant(I am INDIAN). I learn it in audit mode. I shall be highly thank full to you if you provide this course to me.

An excellent introduction to a wide range of basic aspects of computing. The instructors use easily understandable examples. The whole breadth of computing is explained in a way that captures the mind of any interested mind: whether an advanced or a novel computer user.

Great core course that should be applied to anyone, not just IT support workers. This content is what I basically have been looking for for years. Thanks Google for the great styling, modeling and way of conveying information for retention. World class standard indeed.

I learned a lot of exciting ways to troubleshoot, communicate effectively, understand the problems and prepare potential solutions, network, solve hardware issues, handle different operating systems, and much more. It's an excellent course full of talented instructors.

This course has become my favorite, this course is way better than IBM technical support fundamentals. It has shown me so much what I needed to learn and this was the perfect decision I've ever made. I would recommend this course to anyone who's looking to get into IT.

Awesome course, I am so happy to complete the Technical Support Fundamentals course. This is only my first step to the career of my dreams. I have learned a lot of information ready to put down in the field, Still have a lot to learn but I am thankful for this program.

I have learned so much about the fundamentals of Information Technology. I loved learning about our history, so I can give proper credit to those who helped get us to where we are today. Every video and reading material was very straight forward and easy to understand.

Personally I liked the course a lot, if I could change anything I would change the lessons about the different internet protocols like IoT, NAT, etc. Everything was good just could have used a little bit more information and explanation for the questions for the quizes

I really enjoyed this class and the format it was presented in. For me, I learn and retain much more through an online class due to the fact you can do the course as an ¡§open book.¡¨ This really makes me search for the answer and in return, I retain more information. 

I am proud that and now I believe that I am on the right track in becoming IT Support Specialist, I had lost hope since I have not specialist in any field of IT , but now I am encouraged to follow this path and become what I am passionate about and I inspire to become.