The AI-Powered Business Operations Specialization is a hands-on, application-focused program that empowers learners to transform business workflows using Generative AI. Designed for professionals across operations, product, sales, and sustainability functions, this four-course sequence introduces actionable frameworks, AI tools, and real-world projects to enhance performance and impact. You’ll start with a foundational course on AI-powered Business Process Modeling, mastering how to design, automate, and optimize workflows. Then, explore how tools like ChatGPT and Microsoft Copilot can revolutionize product management by improving strategy artifacts, competitor research, and sprint planning. Dive deep into sales optimization by turning data into persuasive stories that win decisions in both B2B and B2C environments. Finally, learn how AI can be responsibly used for environmental and social impact—from ESG reporting and supply chain decarbonization to inclusive design and ethical AI deployment. Whether you're looking to upskill for digital transformation or lead enterprise AI adoption, this program provides the strategic knowledge and applied capabilities to drive AI-powered innovation with measurable results.
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AI-Powered Business Operations Specialization
AI-Powered Business Operations. Leverage Generative AI to drive innovation, efficiency, sustainability, and growth in operations.
Instructors: João Freitas
Included with 
Recommended experience
Recommended experience
What you'll learn
Model and automate business workflows with AI.
Generate product strategies using GenAI tools.
Turn sales data into compelling visual stories.
Plan sustainable, ethical AI business solutions.
Overview
Skills you'll gain
- Digital Transformation
- Process Analysis
- Process Design
- Environmental Social And Corporate Governance (ESG)
- Sales Strategy
- Business Process Management
- Business Process Automation
- Sales Presentations
- Business Process Improvement
- Business Process Modeling
- Business Transformation
- Data Storytelling
- Innovation
- Corporate Sustainability
- Data Ethics
- Product Knowledge
- Product Management
Tools you'll learn
What’s included
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July 2025
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Specialization - 4 course series
What you'll learn
Describe the essentials of AI-driven BPM by exploring the BPM lifecycle and understanding how AI enhances each stage.
Use AI tools for process improvement by applying AI in process design and analysis, and integrating methodologies like TQM, Six Sigma, and Lean.
Explore how AI enhances real-world processes across industries by optimizing workflows, boosting efficiency, and delivering measurable results.
Address business problems with AI-driven BPM by identifying automation opportunities and applying your knowledge in practical case studies.
Skills you'll gain
What you'll learn
Utilize GenAI for market research, including PESTEL analysis and competitor profiling.
Leverage GenAI for product strategy artifacts like Product Vision and Business Model Canvas.
Apply GenAI to product development processes, including Features, MVP, and Roadmaps.
Generate Scrum artifacts using GenAI, such as Sprint Goals and User Stories.
Skills you'll gain
What you'll learn
Analyze sales and customer data to identify trends, patterns, and opportunities for growth.
Design engaging data visualizations that clarify complex insights and enhance understanding.
Develop storytelling frameworks to craft persuasive narratives that influence sales decisions and strategies.
Leverage data-driven insights to optimize sales performance and improve customer relationships in both B2B and B2C contexts.
Skills you'll gain
What you'll learn
Explain the basics of Gen AI, its key competencies, potential benefits, ethical considerations, and limitations.
Analyze the systemic aspects of environmental and social sustainability and potential application of Gen AI.
Apply learnings and insights from real-world use cases, and ideate their own Gen AI for sustainability projects.
Evaluate the feasibility and robustness of Gen AI for sustainability projects.
Skills you'll gain
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
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Frequently asked questions
This program is ideal for professionals in operations, product, sales, and sustainability roles who want to leverage Generative AI to enhance outcomes and future-proof their careers.
No programming or AI expertise is required. However, a working knowledge of business workflows or tools is recommended for maximum benefit.
You’ll complete real-world projects including BPM workflow optimization, product strategy generation using GenAI, sales performance analysis and storytelling, and AI-powered sustainability planning.
More questions
Financial aid available,