Learn about the skills and qualifications needed for a career as a help desk technician, IT support specialist or similar, and how these roles keep organizational technology systems running smoothly.
Explore popular IT support courses
Skills you'll gain: Computer Networking, Network Troubleshooting, Package and Software Management, Systems Administration, Cloud Infrastructure, IT Infrastructure, TCP/IP, Desktop Support, General Networking, Network Security, Computer Hardware, Encryption, Linux, Microsoft Windows, Lightweight Directory Access Protocols, Cybersecurity, Security Awareness, Technical Support, Software Installation, Help Desk Support
Skills you'll gain: Computer Hardware, Technical Support, Software Installation, Help Desk Support, Information Technology, Hardware Troubleshooting, Microsoft Windows, Linux, Computer Networking, Computational Logic, Technical Documentation
Amazon Web Services
Skills you'll gain: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, IT Automation, Linux Commands, Cloud Computing, Linux, Amazon S3, Scalability, Scripting, Cloud Infrastructure, Web Applications
IT support covers a wide variety of skills and industries, from data analysis to customer service and beyond. With so many options and opportunities available, it can be tricky to know where to start. On Coursera, you'll find expert resources to support your goals, whether you're just starting out or are ready to take the next step in your career. Explore IT support topics, including:
![[Featured Image] A man and woman discuss what they see on a computer monitor while studying for Python certification.](https://images.ctfassets.net/wp1lcwdav1p1/4Z4PVzAWD3FA00WHKoMCoV/9fcb3cd6847c63a32c14cec3e3b2abde/GettyImages-1166861613.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A cybersecurity professional sits at his office shared space with others, working on his computer using MITRE ATT&CK to help prevent security breaches.](https://images.ctfassets.net/wp1lcwdav1p1/H7FYOkgWNRVufTGKTfTwe/b13726de8b6fe851ba30631b53f48dbc/GettyImages-1605481172.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] Coursera learner Donald Collins poses in a gray suit with a purple tie.](https://images.ctfassets.net/wp1lcwdav1p1/5bTkLIfVw0gios0STw5ixI/517c887bc7e0cb9b640bb8861af0f240/BC-4011_Donald-Collins_1500x680.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A person working for an IT manager salary sits in front of his laptop in an office space.](https://images.ctfassets.net/wp1lcwdav1p1/4Ec7eiF5rRH6HLeSt9tLix/6186a802c56984820db4c6ebdc84c62b/GettyImages-1352887748.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A group of IT professionals join a virtual meeting to discuss their company's information technology service management (ITSM) plan.](https://images.ctfassets.net/wp1lcwdav1p1/76mng5gqVZbRJO6H55bfVw/be150a870f68c773d9cfeeff7bc15fa6/GettyImages-1367318737.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] Coursera Plus subscriber Corey O'Brien sits in front of his desktop computer, which displays the certificate he earned after completing the Microsoft IT Support Specialist Professional Certificate.](https://images.ctfassets.net/wp1lcwdav1p1/66bX8l2hgsHRZI4sspWzZn/9d2b93dd135fc51580cc2c4edf9d5dbc/BC-4011_Corey-Obrien_1500x680.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] An IT support specialist in a blue shirt stands in front of a laptop in a brightly lit office. A co-worker sits in the background.](https://downloads.ctfassets.net/wp1lcwdav1p1/3bUbeoPqqkYNJtQaxWjsBR/904e48f81b6fc314a7b02ce71388dcf5/GettyImages-2150798689.jpg)
![[Featured Image] A businessperson in an ivory blouse smiles while looking at their laptop and learning they passed the exam and earned the Microsoft Certified: Azure Fundamentals credential, an alternative to the now-retired MTA certification.](https://images.ctfassets.net/wp1lcwdav1p1/cmw1B1UO3GNWUIhEFUwbq/1439a2874f650b3f9d9b166311e32e7c/GettyImages-2004890524.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A woman works at a laptop that is filled with graphs and charts, and that is plugged into one of her solid state drives to save her work.](https://images.ctfassets.net/wp1lcwdav1p1/5JcrFx7M1Ypbg7cPdevXt0/325ade72c06309cb179c268501b2a97d/GettyImages-1326070170.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A web developer, which is one of the highest-paying tech jobs, works on some coding on a computer with two screens.](https://images.ctfassets.net/wp1lcwdav1p1/4yQmY9TDMe8E8rmDJnm9U1/9666d474109d7474b444d2c9d9890718/GettyImages-1451456915.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A college learner researches the average technical analyst salary as they plan their career path and strategize ways to maximize their potential earnings.](https://images.ctfassets.net/wp1lcwdav1p1/6IGhwAIfLYMMZ4LXEcgh0u/10536cec8a209d1511a7cbbc7bcb0c8d/GettyImages-485441766.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
