Learn about the skills and qualifications needed for a career as a help desk technician, IT support specialist or similar, and how these roles keep organizational technology systems running smoothly.
Explore popular IT support courses
Skills you'll gain: Computer Networking, Network Troubleshooting, Package and Software Management, Systems Administration, Cloud Infrastructure, IT Infrastructure, TCP/IP, Desktop Support, General Networking, Network Security, Computer Hardware, Encryption, Linux, Microsoft Windows, Lightweight Directory Access Protocols, Cybersecurity, Security Awareness, Technical Support, Software Installation, Help Desk Support
Skills you'll gain: Computer Hardware, Technical Support, Software Installation, Help Desk Support, Information Technology, Hardware Troubleshooting, Microsoft Windows, Linux, Computer Networking, Computational Logic, Technical Documentation
Microsoft
Skills you'll gain: Microsoft 365, Network Security, Cloud Management, Microsoft Azure, Business Software, Computer Hardware, Virtual Machines, Identity and Access Management, Cybersecurity, Network Troubleshooting, Desktop Support, Virtual Private Networks (VPN), Azure Active Directory, Technical Support, Hardware Troubleshooting, Hardware Architecture, Generative AI, System Monitoring, Virtualization and Virtual Machines, Disaster Recovery
IT support covers a wide variety of skills and industries, from data analysis to customer service and beyond. With so many options and opportunities available, it can be tricky to know where to start. On Coursera, you'll find expert resources to support your goals, whether you're just starting out or are ready to take the next step in your career. Explore IT support topics, including:
![[Featured Image] A computer science learner researches exFAT vs. NTFS to select the best option for their class project.](https://images.ctfassets.net/wp1lcwdav1p1/65pbgSmjCqCBDA9DJRsCd0/baf177a795b5a037317a380b62b67974/GettyImages-1461191270.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A man working in IT service management talks on a headset while looking at a computer and sitting beside a colleague in a bright, airy office setting.](https://images.ctfassets.net/wp1lcwdav1p1/7cuewa1qYH9k4UDtXY9NXf/156848a27a315c3479fcec4e59eb1d65/GettyImages-1447107841.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A computer support specialist wearing a headset stands over her colleague and points at something on their laptop.](https://images.ctfassets.net/wp1lcwdav1p1/28WCdmCKrTjOK72uuAkMJD/f568a7bb0892758b9ec836c82ff08c78/GettyImages-1454460679.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] Several colleagues work at computer stations that are connected by a local area network in their office building.](https://images.ctfassets.net/wp1lcwdav1p1/1DgL9QmB26esjq2QnO7qF2/2a34507d185d2132219da85fb733335f/GettyImages-1457981598.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A big data analyst gives a lecture on how frontier technology, like big data, will impact many industries in the future.](https://images.ctfassets.net/wp1lcwdav1p1/2cqilrqCbHRDXKhLZsjrbe/6789d7bdc7350117252598d8394b3da4/GettyImages-642320245.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A woman who recently earned certifications works on creating a CompTIA A+ resume.](https://images.ctfassets.net/wp1lcwdav1p1/snKAmaEBus8JbKORWXEIm/e7655517cb2d53669e45794b8cc8c689/GettyImages-1148806941.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] A businessman sits outside the office building with his laptop and talks on the phone with a colleague about potential LLM use cases they can use to automate the customer experience.](https://images.ctfassets.net/wp1lcwdav1p1/4lDV3GEUJyjQbSVbLjzOu6/bb40d7852be267e64888e8e68e97886e/GettyImages-1691976118.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured Image] Two IT colleagues collaborate on an infrastructure project on a shared monitor.](https://images.ctfassets.net/wp1lcwdav1p1/Ft6y6KWr0BGgQb0xLyjrM/3a26b1065dff4e33d12e3a4719839763/iStock-1197257945.jpeg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] Two women working in IT talking to each other in the workplace.](https://images.ctfassets.net/wp1lcwdav1p1/7EBObvHmmFvTIlHi1HzACg/1a11138cebb6bd104933c052d9a14c29/GettyImages-1146500478.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] A woman works on her laptop at home, preparing to earn the TOGAF certification.](https://images.ctfassets.net/wp1lcwdav1p1/1wV90ftiMvmZNkgnWr5owJ/dde4c7d9c039234e574130ac1a2bbd6e/GettyImages-1166429741.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] A man sits at a table with his laptop and prepares to earn the SC-900 certification.](https://images.ctfassets.net/wp1lcwdav1p1/6hFrZzlK21w8cVhCVgQP8b/0eef3b3ad68856a0d0753bd756c75665/GettyImages-1265972394.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
![[Featured image] A man sits at a laptop earning his RHCSA certification.](https://images.ctfassets.net/wp1lcwdav1p1/1IlNpRFYe6Ixlm844Rar7T/f52016bc204e603bb83cf89082638440/GettyImages-514411129.jpg?w=330&h=216&q=60&fit=fill&f=faces&fm=jpg&fl=progressive)
