IT Support

Explore the key skills and qualifications needed for a career in information technology. Learn how professionals in roles such as IT support specialist play a crucial part in keeping organizational technology systems running smoothly.

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[Featured Image] A college learner researches the average technical analyst salary as they plan their career path and strategize ways to maximize their potential earnings.

Technical Analyst Salary: Your 2025 Guide

Learn about a technical analyst salary and how external factors impact it, such as where you work, your education, skills, and experience.

November 6, 2024

Article

[Featured Image] A woman and man in STEM (what does stem stand for? Science, technology, engineering, mathematics) discuss their robotics project in a laboratory.

What Does STEM Stand For?

STEM stands for science, technology, engineering, and mathematics (STEM). Explore these fields closely linked, including the several distinct differences that set careers in each field apart.

October 30, 2024

Article

[Featured Image] A company's IT person is showing his colleagues the repetitive and menial tasks that he programmed to be automated.

IT Automation: 2025 Overview

IT automation is a key part of streamlining a business’s digital operations. Explore what IT automation is, some examples, and the types of jobs that exist in the field.

October 30, 2024

Article

[Featured Image] A college learner researches the average technical analyst salary as they plan their career path and strategize ways to maximize their potential earnings.

Technical Analyst Salary: Your 2025 Guide

Learn about a technical analyst salary and how external factors impact it, such as where you work, your education, skills, and experience.

November 6, 2024

Article

[Featured Image] A woman and man in STEM (what does stem stand for? Science, technology, engineering, mathematics) discuss their robotics project in a laboratory.

What Does STEM Stand For?

STEM stands for science, technology, engineering, and mathematics (STEM). Explore these fields closely linked, including the several distinct differences that set careers in each field apart.

October 30, 2024

Article

Explore popular IT support courses

Status: Free Trial
Status: AI skills

Google

Skills you'll gain: Computer Networking, Package and Software Management, Network Troubleshooting, Systems Administration, Cloud Infrastructure, IT Infrastructure, Information Systems Security, TCP/IP, Network Security, File Systems, Microsoft Windows, Computer Security, Network Architecture, Application Security, Desktop Support, Computer Hardware, Technical Support, Interviewing Skills, Applicant Tracking Systems, Professional Development

Build toward a degree

4.8
Rating, 4.8 out of 5 stars
206K reviews

Beginner · Professional Certificate · 3 - 6 Months

Status: Free Trial

IBM

Skills you'll gain: Peripheral Devices, Cloud Computing Architecture, Technical Support, Technical Support and Services, Cloud Services, Hardware Troubleshooting, IT Service Management, Cloud Security, Cloud Technologies, Cloud Infrastructure, Cybersecurity, Desktop Support, Cloud Hosting, Cloud Computing, Professional Networking, Data Storage, Cloud Platforms, Information Technology, Artificial Intelligence, Customer Service

4.7
Rating, 4.7 out of 5 stars
12K reviews

Beginner · Professional Certificate · 3 - 6 Months

Status: Free Trial
Status: AI skills

Microsoft

Skills you'll gain: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Desktop Support, Virtual Private Networks (VPN), Network Troubleshooting, Technical Support, Hardware Troubleshooting, Hardware Architecture, Generative AI, Operating Systems, Collaborative Software, System Support, Network Protocols, TCP/IP, Application Security, Microsoft Teams, Cloud Computing

4.8
Rating, 4.8 out of 5 stars
1.2K reviews

Beginner · Professional Certificate · 3 - 6 Months

[Featured Image] An IT specialist wears a headset and works on a computer while helping a customer understand what a mesh network is.

What Is a Mesh Network and Why You’d Use One

A mesh network is a type of wireless technology that provides increased reliability. Explore mesh networking and how it compares to traditional options. Learn how to improve your network connectivity and build entry-level networking skills.

October 30, 2024

Article

[Featured Image] A learner works on their laptop beside their dog while studying binary classification.

Binary Classification for Beginners

Binary classification can help predict outcomes. Explore how it relates to machine learning and binary classification applications in different professional fields.

October 30, 2024

Article

[Featured Image] A technical consultant holds a tablet while talking with a colleague as they walk through an office.

What Is a Technical Consultant? And How to Become One

Learn more about what a technical consultant does and how to start your career as one, including the education and training requirements needed for the role.

October 25, 2024

Article

[Featured Image] A woman looking at a computer monitor using exFAT to organize her files.

ExFAT vs. FAT32: Deciding Between the Two

When building a file system that suits your unique needs, you will want to know how to decide between exFAT and FAT32. This primer offers the basic pros and cons of each, along with their applications, to help you decide between them.

October 21, 2024

Article

[Featured Image] An IT support specialist shakes hands with a potential employer during a job interview.

8 IT Support Interview Questions and How to Answer Them

Reviewing possible IT support interview questions is an excellent way to prepare for your upcoming interview. Explore these eight sample questions to walk into your meeting feeling confident and ready to shine.

October 16, 2024

Article

[Featured Image] A technical support analyst points at a computer screen to troubleshoot software issues with their colleague as they look on.

What Is a Technical Support Analyst, and How Do I Become One?

Explore a career as a technical support analyst, including your primary duties and responsibilities in the job, average salaries and job outlook, and the steps you can take to become a technical support analyst.

October 15, 2024

Article

[Featured Image] Two women on a video call using a computer as a full duplex as both computers are transmitting and receiving information.

What Is Full Duplex and How Is It Used?

Full-duplex design allows computers to send and receive information at the same time. Learn about the full duplex communication mode, including the type of data transmission used, devices that use it, and the difference between half duplex and simplex.

October 11, 2024

Article

[Featured Image] An enterprise architect walks a new employee through some of the tasks they will handle as part of the team as they review content on a laptop with a whiteboard in the background.

What Does an Enterprise Architect Do? 2025 Career Guide

Enterprise architects have the important responsibility of handling the maintenance and optimization of an organization’s information technology (IT) networks. Explore the job in more detail and learn how to become an enterprise architect below.

October 4, 2024

Article

[Featured Image] An ERP analyst explains their enterprise resource planning strategies to stakeholders.

What Is an ERP Analyst, and How Do I Become One?

Explore the role of an enterprise resource planning analyst, including daily duties, skills needed, potential salary, job outlook, and possible career path. Then, discover three steps for becoming an ERP analyst.

October 1, 2024

Article

[Featured Image] A company's IT person is showing his colleagues the repetitive and menial tasks that he programmed to be automated.

IT Automation: 2025 Overview

IT automation is a key part of streamlining a business’s digital operations. Explore what IT automation is, some examples, and the types of jobs that exist in the field.

October 30, 2024

Article

[Featured Image] An IT specialist wears a headset and works on a computer while helping a customer understand what a mesh network is.

What Is a Mesh Network and Why You’d Use One

A mesh network is a type of wireless technology that provides increased reliability. Explore mesh networking and how it compares to traditional options. Learn how to improve your network connectivity and build entry-level networking skills.

October 30, 2024

Article

[Featured Image] A learner works on their laptop beside their dog while studying binary classification.

Binary Classification for Beginners

Binary classification can help predict outcomes. Explore how it relates to machine learning and binary classification applications in different professional fields.

October 30, 2024

Article

[Featured Image] A technical consultant holds a tablet while talking with a colleague as they walk through an office.

What Is a Technical Consultant? And How to Become One

Learn more about what a technical consultant does and how to start your career as one, including the education and training requirements needed for the role.

October 25, 2024

Article

[Featured Image] A woman looking at a computer monitor using exFAT to organize her files.

ExFAT vs. FAT32: Deciding Between the Two

When building a file system that suits your unique needs, you will want to know how to decide between exFAT and FAT32. This primer offers the basic pros and cons of each, along with their applications, to help you decide between them.

October 21, 2024

Article

[Featured Image] An IT support specialist shakes hands with a potential employer during a job interview.

8 IT Support Interview Questions and How to Answer Them

Reviewing possible IT support interview questions is an excellent way to prepare for your upcoming interview. Explore these eight sample questions to walk into your meeting feeling confident and ready to shine.

October 16, 2024

Article

[Featured Image] A technical support analyst points at a computer screen to troubleshoot software issues with their colleague as they look on.

What Is a Technical Support Analyst, and How Do I Become One?

Explore a career as a technical support analyst, including your primary duties and responsibilities in the job, average salaries and job outlook, and the steps you can take to become a technical support analyst.

October 15, 2024

Article

[Featured Image] Two women on a video call using a computer as a full duplex as both computers are transmitting and receiving information.

What Is Full Duplex and How Is It Used?

Full-duplex design allows computers to send and receive information at the same time. Learn about the full duplex communication mode, including the type of data transmission used, devices that use it, and the difference between half duplex and simplex.

October 11, 2024

Article

[Featured Image] An enterprise architect walks a new employee through some of the tasks they will handle as part of the team as they review content on a laptop with a whiteboard in the background.

What Does an Enterprise Architect Do? 2025 Career Guide

Enterprise architects have the important responsibility of handling the maintenance and optimization of an organization’s information technology (IT) networks. Explore the job in more detail and learn how to become an enterprise architect below.

October 4, 2024

Article

[Featured Image] An ERP analyst explains their enterprise resource planning strategies to stakeholders.

What Is an ERP Analyst, and How Do I Become One?

Explore the role of an enterprise resource planning analyst, including daily duties, skills needed, potential salary, job outlook, and possible career path. Then, discover three steps for becoming an ERP analyst.

October 1, 2024

Article

In today's data-driven world, professionals skilled in IT disciplines are in high demand across many industries. A career in this fast-growing field provides opportunities to use technical skills to drive meaningful business impact. Explore the diverse career paths, essential skills, and job types within IT to start your journey in this exciting and rewarding domain.

Ready to start learning? Explore our catalog of IT support, CompTIA A+, and technical support courses for beginners and experienced professionals.

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