IT Support

Learn about the skills and qualifications needed for a career as a help desk technician, IT support specialist or similar, and how these roles keep organizational technology systems running smoothly.

Coursera Logo
[Featured image] A solutions engineer presents a slide show to their coworkers.

Solutions Engineer Salary: Your 2025 Guide

A solutions engineer specializes in selling technical and scientific products, like computer software. Learn all about salaries for solutions engineers and factors that influence them.

October 12, 2023

Article

[Featured image] An IT manager is working on a laptop from home.

How to Become an IT Manager: Your 2025 Career Guide

As an IT manager, you’ll lead the technological hub of an organization. This exciting, fast-growing career may be an excellent fit for anyone who wants to blend technological and managerial skills.

September 28, 2023

Article

[Featured image] An IT support specialist is using a shell script on their laptop.

What is Shell Scripting?

Shell scripting is a powerful tool commonly used across industries to automate tasks, test solutions, and increase efficiency.

September 6, 2023

Article

[Featured image] A solutions engineer presents a slide show to their coworkers.

Solutions Engineer Salary: Your 2025 Guide

A solutions engineer specializes in selling technical and scientific products, like computer software. Learn all about salaries for solutions engineers and factors that influence them.

October 12, 2023

Article

[Featured image] An IT manager is working on a laptop from home.

How to Become an IT Manager: Your 2025 Career Guide

As an IT manager, you’ll lead the technological hub of an organization. This exciting, fast-growing career may be an excellent fit for anyone who wants to blend technological and managerial skills.

September 28, 2023

Article

Explore popular IT support courses

Status: [object Object]

Google

Skills you'll gain: Computer Networking, Network Troubleshooting, Package and Software Management, Systems Administration, Cloud Infrastructure, IT Infrastructure, TCP/IP, Desktop Support, Network Security, Network Architecture, Computer Hardware, Linux, Encryption, Microsoft Windows, Lightweight Directory Access Protocols, Cybersecurity, Security Awareness, Technical Support, Software Installation, Help Desk Support

Build toward a degree

4.8
Rating, 4.8 out of 5 stars
199K reviews

Beginner · Professional Certificate · 3 - 6 Months

Google

Skills you'll gain: Computer Hardware, Technical Support, Software Installation, Help Desk Support, Information Technology, Hardware Troubleshooting, Microsoft Windows, Linux, Computer Networking, Computational Logic, Technical Documentation

4.8
Rating, 4.8 out of 5 stars
157K reviews

Beginner · Course · 1 - 3 Months

Amazon Web Services

Skills you'll gain: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Command-Line Interface, Amazon CloudWatch, AWS CloudFormation, Root Cause Analysis, Amazon DynamoDB, Network Troubleshooting, Amazon Web Services, Customer Relationship Management, Software Architecture, IT Automation, Linux Commands, Cloud Computing, Linux, Amazon S3, Scalability, Scripting, Cloud Infrastructure, Web Applications

4.8
Rating, 4.8 out of 5 stars
6.2K reviews

Beginner · Professional Certificate · 3 - 6 Months

[Featured image] Three people stand around a computer in a server room.

What Are Ephemeral Ports?

Ephemeral ports are temporary ports used in network and internet communications. Learn more about what these ports are and how they function.

August 30, 2023

Article

[FEATURED IMAGE] A computer support specialist wearing a headset looks ahead at a desktop computer screen.

Computer Support Specialist Salary: 2025 Guide

Learn how much you can earn as a computer support specialist and how education, experience, and location could affect your computer support specialist salary.

August 30, 2023

Article

[Featured image] An IT support specialist is sitting outside on a lounge chair reading about PGP on their tablet.

What Is PGP?

Learn more about the meaning of PGP and how it is used as an encryption system and form of data security in the information technology (IT) world.

August 30, 2023

Article

[Featured image] An IT support specialist is on their laptop taking notes on FAT32.

What Is FAT32?

Learn about the FAT32 file system, how it compares to NTFS and exFAT, and when to use each file system.

August 30, 2023

Article

[Featured image] An IT support specialist is on a balcony using their laptop to learn about IPv6.

What Is IPv6 (Internet Protocol Version 6)?

Internet protocol version 6 (IPV6) is the latest iteration of the internet protocol (IP) and addresses the limitations of its predecessor, IPv4.

August 28, 2023

Article

[Featured image] A learner is on their laptop learning about LDAP and how it works.

What Is Lightweight Directory Access Protocol (LDAP)?

LDAP is a lightweight and extensible application protocol that provides a standardized and vendor-neutral means for clients to access and manage directory information.

August 28, 2023

Article

[Featured image] An IT support specialist is reading about MAC addresses on their phone while walking and holding a mug.

What Is a MAC Address?

Explore what MAC addresses are to better understand their importance for computer operating systems.

August 25, 2023

Article

[Featured image] An IT support specialist is sitting outside learning about CIDR on their tablet.

What Is CIDR, and Why Is It Used?

CIDR is a tool that maximizes network routing efficiency via subnetting, supernetting, and a simplified IP address notation.

August 25, 2023

Article

[Featured image] An IT support specialist is researching subnet masking on their phone while standing outside.

What Is a Subnet Mask?

Subnet masks produce more efficient networking and routing by creating subnets. In this article learn more about what subnets are and what they are used for.

August 25, 2023

Article

[Featured image] An IT support specialist is using a shell script on their laptop.

What is Shell Scripting?

Shell scripting is a powerful tool commonly used across industries to automate tasks, test solutions, and increase efficiency.

September 6, 2023

Article

[Featured image] Three people stand around a computer in a server room.

What Are Ephemeral Ports?

Ephemeral ports are temporary ports used in network and internet communications. Learn more about what these ports are and how they function.

August 30, 2023

Article

[FEATURED IMAGE] A computer support specialist wearing a headset looks ahead at a desktop computer screen.

Computer Support Specialist Salary: 2025 Guide

Learn how much you can earn as a computer support specialist and how education, experience, and location could affect your computer support specialist salary.

August 30, 2023

Article

[Featured image] An IT support specialist is sitting outside on a lounge chair reading about PGP on their tablet.

What Is PGP?

Learn more about the meaning of PGP and how it is used as an encryption system and form of data security in the information technology (IT) world.

August 30, 2023

Article

[Featured image] An IT support specialist is on their laptop taking notes on FAT32.

What Is FAT32?

Learn about the FAT32 file system, how it compares to NTFS and exFAT, and when to use each file system.

August 30, 2023

Article

[Featured image] An IT support specialist is on a balcony using their laptop to learn about IPv6.

What Is IPv6 (Internet Protocol Version 6)?

Internet protocol version 6 (IPV6) is the latest iteration of the internet protocol (IP) and addresses the limitations of its predecessor, IPv4.

August 28, 2023

Article

[Featured image] A learner is on their laptop learning about LDAP and how it works.

What Is Lightweight Directory Access Protocol (LDAP)?

LDAP is a lightweight and extensible application protocol that provides a standardized and vendor-neutral means for clients to access and manage directory information.

August 28, 2023

Article

[Featured image] An IT support specialist is reading about MAC addresses on their phone while walking and holding a mug.

What Is a MAC Address?

Explore what MAC addresses are to better understand their importance for computer operating systems.

August 25, 2023

Article

[Featured image] An IT support specialist is sitting outside learning about CIDR on their tablet.

What Is CIDR, and Why Is It Used?

CIDR is a tool that maximizes network routing efficiency via subnetting, supernetting, and a simplified IP address notation.

August 25, 2023

Article

[Featured image] An IT support specialist is researching subnet masking on their phone while standing outside.

What Is a Subnet Mask?

Subnet masks produce more efficient networking and routing by creating subnets. In this article learn more about what subnets are and what they are used for.

August 25, 2023

Article

IT support covers a wide variety of skills and industries, from data analysis to customer service and beyond. With so many options and opportunities available, it can be tricky to know where to start. On Coursera, you'll find expert resources to support your goals, whether you're just starting out or are ready to take the next step in your career. Explore IT support topics, including:

Frequently asked questions (FAQ)

Coursera Plus
Build job-ready skills with a Coursera Plus subscription
  • Get access to 10,000+ learning programs from world-class universities and companies, including Google, Yale, Salesforce, and more
  • Try different courses and find your best fit at no additional cost
  • Earn certificates for learning programs you complete
  • A subscription price of $59/month, cancel anytime