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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
157,419 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SS

May 3, 2020

It goes through a good amount of foundational information for IT. It goes with the technical side as well as the soft skills and resume/interview information which are just as important as technical.

GS

May 3, 2020

Still a great refresher to me and listed in a comprehensive manner which I am thankful for even though I knew some or even a lot of these fundamentals already in a distant and previous life of mine...

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2951 - 2975 of 10,000 Reviews for Technical Support Fundamentals

By Badal S

Oct 17, 2020

It is definitely a great course to have a look on how an IT support works, Every instructors explained their respective parts in a good manner , which is really helpful if we want to dive into IT world

By Pedro A B S

Aug 5, 2020

Great introduction to all the content, even I who have been around computers for a while and already knew a lot about the content learned new things in this course, I am excited to continue the program

By Karla A

Jul 21, 2020

This course really helped reinforce some basic skills I have previously learned, however in a fresh new way that was relatable for me and presented in a way that I could grasp and understand. Good job!

By Stefani T

May 27, 2020

I am grateful for this course I have learned so much during this six week course I am now ready to conquer some more assignments and ready myself for a career in the IT dept. Thank you for this course.

By Nana B A

May 21, 2020

This class has absolutely been very informational and insightful. I had a good general knowledge about IT, but this course broke it down for me to really understand how it all works and comes together.

By Gagan G

May 12, 2020

amazing introduction to the world of IT, this won't be enough to start a career with no further education, but I'm glad I took this course as it has given me the confidence to pursue further IT courses

By Elian C

Apr 21, 2020

It's really awesome i learned all about how hardware, operating system, networking and software works in the IT Field now i know what the IT Support Specialist job is! That's really incredibly awesome!

By Gourav M

Apr 6, 2020

from the beginning, I loved troubleshooting small problems in PC and phones which made me curious about this course and I really loved this course and also wanted to pursue the same thing in my future.

By Mansi S

Mar 3, 2019

Everyone should do this course, regardless of their field of interest. This course covers basic and essential details about IT industry which every individual should know in today's world of computers.

By Vin B

Mar 14, 2018

Amazing initiative from Google. Recommended for anyone beginning an IT career or even the more experienced that want a fast update. Thanks Google and Coursera for the democratization of this knowledge.

By Jose C

Mar 12, 2024

Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

By Justina O

Dec 8, 2022

Such an interesting course. The course materials and videos are all easy to understand and explanatory.

I learnt a lot which would add value to my career, and I will make good use of this opportunity.

By Jakub V

Oct 30, 2022

This is a great course. It is not the most difficult or even demanding one. However it gives you an idea about a lot of things in the IT support field. Was a good experience hope to learn some more.

By Alexis T

Sep 30, 2021

There's a lot to cover, and this course does a great job breaking it all down into managable chunks. If you're looking to dive into learning more about IT, you could do much worse than starting here.

By Shubham S

Apr 17, 2021

This was a great experience learning skills from different fields and from industry experts gives so much of satisfaction and knowledge which would be very helpful in Life.

Thankyou google and coursera

By Yuliya K

Jan 31, 2021

This course will be incredibly helpful as a first step for people, who want to know how the IT industry works and what stands behind the terms we heard a lot, but don't fully understand their meaning.

By GANESH N

Oct 17, 2020

T

his was a very fun course! I really enjoyed the style and pace of the information given. A lot of technical information was given while the course made it easy to take in and comprehend the material!

By Феруз Б

Oct 15, 2020

I really enjoyed everything about this course. I thought the exercises/quizzes were fair and the instructor showed me many things that will serve me well going forward. Great course, great instructor!

By Rathod R A

Aug 15, 2020

It was fantastic session. Strongly Re commanded even who knows the basic or advanced of IT system and support. I believe it surely add something to your knowledge. Labs are awesome. Thank you Google.

By Sabrina M

Jul 4, 2020

This is a great course that will give you the beginning of knowledge. It has me excited to learn more about other courses. I would recommend this course to anyone that is curious about the IT field.

By George W B J

Jun 30, 2020

While I generally know the ins and outs of computers, this course helped me realize all the technical aspects I need to learn. I really enjoyed the course and look forward to continuing my education.

By Dawood Z

Jan 24, 2025

after completing this course, and I’m excited to continue exploring more advanced topics. Whether you’re completely new to IT or just want to refresh your skills, this is an excellent starting point.

By ernest g

Oct 1, 2023

This course is very informative. Right from basics, all fundamental concepts are covered. I highly recommend anyone who wants to learn in depth knowledge of what IT is all about. Great course so far!

By Gabriela “ P

Feb 25, 2023

I recommend this course for everyone who is a beginner in computing. it's easy to understand and you will learn a lot of things especially to those who never had the experience to computing. Enjoy!

By Georgia M

Feb 3, 2023

For someone who had minimal IT knowledge it was a very easy to understand and an informative course. It was presented in digestible sections of content and was great for someone like me who has ADHD.