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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AL

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Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

JC

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Very informative and easy to understand for beginners like me. Kudos to the team who made this course possible and a very big thank you to all the instructors who share their time and knowledge to us.

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6776 - 6800 of 10,000 Reviews for Technical Support Fundamentals

By Stella I

May 5, 2021

Great course. The Tutors were awesome. This foundational course has motivated me to further the entire course levels.

By Brandon S

Apr 27, 2021

What a great way to get your first baby step inside the world of IT great stepping stone to understanding the basics.

By Yassine H

Jan 21, 2021

very good course that will help you understand the world of it more and get the basic fundamentals to get you started

By Jacob R

Dec 21, 2020

I went from zero knowledge to a great hardware and software foundation just by completing this course. Life-changing!

By Steven Y C

Dec 19, 2020

The course is a great introduction to what IT is and gives you an idea about which area of IT you may wish to pursue.

By Nayan K R

Dec 13, 2020

As it is a course from Google, the expectation was high and that was nailed excellently. But it should be more broad!

By Blaine B

Nov 13, 2020

Very good introduction to the IT field, interesting and concise enough to keep me interested and eager to learn more.

By John U D

Nov 9, 2020

Best Course Ever. Thank you very much for all the Google Team involved in this course. Thank you very much. Thank you

By Kendall S

Nov 5, 2020

This is a good course for learning the basics of computer technology. It builds up your curiosity for future courses.

By Eduardo j G R

Oct 24, 2020

Es muy útil para las personas que estan pensando en tomar una carrera relacionada a las tecnologías de la información

By Matthew W

Oct 17, 2020

Excellent introduction to IT and customer support. The instructors are all engaging and dynamic. The labs are useful.

By alejandro g

Oct 7, 2020

This course offers more than expected. It's an easy way to learn the basic activities for the technical support role

By Saumya

Sep 29, 2020

i am very happy i have completed this course within time learned alot and ofcourse ! i loved working on lab session

By Aisah

Sep 23, 2020

Really helped me alot and motivated me to learn more about the IT field and the endless opportunities it can give :)

By Teresa B M

Sep 12, 2020

It made me excited about the rest of the courses in the certificate program. I wish this was available 10 years ago!

By Joel A C T

Sep 11, 2020

Pretty cool course. I have learned a lot in this google course. Thanks to all instructors teaching in this course. :)

By Dande G D

Aug 24, 2020

Its an awesome journey that made me feel so confident and helped to be more passionate towards IT. Thanks a lot team!

By christy s

Aug 20, 2020

i really enjoyed this course I feel like im a bit savvy while that helped me I felt it wasnt necessery for completing

By Jayakumar K

Aug 7, 2020

I had good experience in this course, really i appreciate improve my technical skills with this course. Thanking you.

By BEDABRATA B

Aug 6, 2020

The instructors provided a great insight into the various domains available inside IT. Really appreciate their effort

By PRAGATI K

Jul 9, 2020

I Learned alot from this course. This course clear my all basic and its supplemantry readings are really insight me .

By Wilson G L H

Jul 4, 2020

Excelent content. Great Spekers and profesional´s, is incredible the information learning en this course. Thanks You.

By Dheemanth A

Jun 25, 2020

Amazing introductory course to IT Support and Fundamentals ,would definitely encourage everybody to take this course.

By Lim Y H

Jun 4, 2020

I am able to get the basics of technical support and have a better understanding of how an IT support job looks like.

By Michael N

May 29, 2020

Well documented and presented. I really got informed with the content and to all the presenters, that was a good hit.