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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SS

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While not exactly perfect, it is an outstanding course to get introduced to IT support along with great samples of issues one may come across, along with great hands on practice via a virtual machine.

GM

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A great dive into things that were only in my periphery and now I have a broader understanding of certain technology and ideas and how I might pursue and look into them further. Great beginner course.

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7751 - 7775 of 10,000 Reviews for Technical Support Fundamentals

By Tehseen

Sep 1, 2020

Great course! Learned a lot about IT and am excited to go out in the real world and apply it as a career.

By pat w

Sep 1, 2020

This course will help give a refresher to someone who knows IT but will also teach someone completely new

By Asiriuwa F

Aug 25, 2020

It has been the best decision I have made this 2020. I can't wait to continue more courses on IT Support!

By Kristian M M

Jul 4, 2020

Definitely one of the best courses that I have done. Thank you Coursera & Google for bringing this to us.

By Hawra

Jun 24, 2020

As comprehensive as an introductory course can be, we learned about a lot of aspects of tech/computers :D

By Vinay K R

Jun 12, 2020

Amazing experience after learning. Absolutely, amazing course to become familiar with basics to advanced.

By Nitesh

Jun 6, 2020

I really liked this course, I got something new to learn in this pandemic. Thanks to Google and Coursera.

By Nasimuddin B

Jun 2, 2020

This course covers basics in a great way so any bigginer with no prior knowledge can dive into the course

By Shubham S

May 21, 2020

This is one of the best courses I have learned online.

Thank you Google for making such an awesome course.

By RUTHVIK C C

May 3, 2020

through this course i changed my way , now my goal is to enter into it support role in an MNC like google

By Fr. A P

Apr 28, 2020

It was a great learning, especially going through the installation, updating and uninstallation using VM.

By Xavier d

Apr 18, 2020

Talented instructors, quality content, no technical issue, very clear test instructions and fun to follow

By Harshit S

Apr 18, 2020

It is a course with unique learning modules included in it. Best examples are provided within the course.

By Jens N

Apr 3, 2020

Very good course for a beginner learning the fundamentals or as a refresher for an experienced IT person.

By Cesar A M F

Mar 31, 2020

Aprendí muchas cosas me emociono mucho el estar programando en PC virtuales sin haberlo hecho alguna vez.

By Alex N

Mar 21, 2020

This course seems like it outlines the road ahead pretty well. I look forward to continuing my education.

By Felix a

Feb 19, 2020

Highly insightful and very enlightening to the average mind on how IT technical support role can be done.

By thomas r

Jan 18, 2020

The course was informative and interested. I wasn't bored and never felt like i was just being talked at.

By Victoria E D L C S

Jan 12, 2020

I learned a lot in this course, but most importantly it created a curiosity in me to learn more about IT.

By Deleted A

Oct 31, 2019

This has been a great beginner level course. So much so that I'm excited to dive deeper into the course.

By Connor M

Oct 23, 2019

Fast paced and informative. If you apply yourself, this course can be quickly, but effectively completed.

By Emmanuel J

Oct 11, 2019

Awesome and interesting module. From the start to finish is always engaging making you want to learn more

By Deleted A

Oct 2, 2019

Some glitches with completed portions, you have to reload them sometimes. At least in the Chrome browser.

By Michelle M

Mar 18, 2019

This is a great Introductory IT course. It has a lot of beneficial information and is easy to understand.

By Jon T

Mar 14, 2019

Loved this course. Designed very well and I had fun doing it. Cant wait for my next course with you guys.