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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

CR

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This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

AL

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Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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8301 - 8325 of 10,000 Reviews for Technical Support Fundamentals

By Rizwan S

Oct 28, 2020

This is really a great course for someone who wants to clear the confusing concepts & fundamentals.

By Femi O

Oct 14, 2020

i enjoyed the course and i am looking forward to learning more through the supplementary materials.

By Brian “ F

Sep 16, 2020

I just do not understand what happens next. Do I continue to get charged for a course I completed?

By Shivani B

Sep 7, 2020

Thank you , Coursera and Google for this course . It was a pretty good experience with your course.

By Abrar Z

Sep 6, 2020

easy to understand and learn, I have just completed it in a week this shows how much I was curious.

By Jesus H

Aug 26, 2020

Fantastic and really informative and provides a great jump off point to look into other areas of IT

By Amanda S

Aug 6, 2020

Interesting, engaging and fun. The range of material and different instructors kept it interesting.

By Elias A

Jul 26, 2020

Loved it. The hands-on labs to put the knowledge acquired during the course in practice is awesome.

By Graciela A G A

Jul 26, 2020

Me encantó, es un gran curso y no solo me permitió aprender más del tema, sino ejercitar mi inglés.

By lavkesh c

Jul 22, 2020

i loved this course , the teaching methods was amazing .

thanks for teaching me in a superb way :-)

By Afiq S

Jul 6, 2020

I would recommend this course to my friends and anyone who interested to join the IT Support roles.

By Tomas M

Jun 14, 2020

It is a gentle way of starting up to learn about the IT world. I am exited to go to the next course

By April L V

May 17, 2020

Fun, fast and very informative! Went from beginner to felling like I’ve been. Doing this for years!

By Mekalacheruvu J K

May 17, 2020

It was awesome experience with the teaching staff . The way that explained made me so interesting.

By Basset N

May 15, 2020

I Loved this course, just i Hope you put more resources like books and articles so we can dig more.

By Shivani J

May 14, 2020

I am so glad for taking this course. I learned a lot especially through labs and other assessments.

By Reinaldo j d s

May 14, 2020

Tem um excelente conteúdo para se aprender e para ter muitas habilidade com área de suporte de TI .

By Austin D

Apr 28, 2020

Extremely relevant information and very knowledgeable instructors. High production value throughout

By Anshu P

Apr 23, 2020

It is really one of the great course,learnt a lot new basic things as per the IT industry standard.

By Logan B

Apr 18, 2020

I've really enjoyed this course. Its been very user friendly and easy to understand.

Thanks

Logan B.

By Chiranji L C

Mar 30, 2020

It is really useful but due to concentration issues I skipped some time to understand the concepts.

By Roland F

Nov 26, 2019

Especially for binner numbers and networks it's really a challenging thing for me, thank you google

By Kalinca Y G Y

Sep 14, 2019

The perfect course option for who is looking into pursue a new career ... also for personal growth.

By Vinod S

May 10, 2019

This is very well designed for those who wish to learn from scratch or who are already in industry.

By Mustapha B

Jan 13, 2019

It was a great learning experience completing the Google Technical Support Fundamentals course one.