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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

CR

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This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

AL

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Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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8326 - 8350 of 10,000 Reviews for Technical Support Fundamentals

By Furqan M

Dec 1, 2018

It was a worth taking course. I was registered free only for one course but I wish I could do more.

By Hisham S

May 3, 2018

Excellent guide even for experienced IT support looking for enhancing their knowledge in the field.

By Darien F

Apr 15, 2018

It was really well though out and it covers a lot of important material in a decent amount of time.

By zhi y

Mar 10, 2018

great course for beginners. learn lots of new things here. looking forward to get next course done.

By armando c

Jul 30, 2024

Pretty good start into making sure you understand the internals of computers and basic connections

By Su M W Y

Jul 6, 2024

It helps me learn the role of the IT support and the subjects I need to learn to become an expert!

By Issack M A

Mar 5, 2024

This course enable me to think out of the box, so I shall continue learning other related courses.

By Hsu-Chuan L

Dec 4, 2023

Awesome course! I learned a great deal of knowledge and I am very excited to go to the next level.

By Mervin A S

Oct 4, 2023

Very informative. Easy to navigate. Great platform to get started with your technological studies!

By abed m

Oct 3, 2023

I'm really grateful i could be able to improve my skills in the field of IT and Technical support.

By Briana W

Sep 17, 2023

This course really helped me to learn about the beginning of IT. I recommended taking this course!

By Joe B

Sep 17, 2023

Was very informative and has helped me a lot to begin my goal of becoming an IT support specialist

By Jamie C

Aug 27, 2023

Good pace; I really enjoyed that the course used terminology that was not full of industry jargon.

By ENRIQUE H G R

Jun 27, 2023

Aprendí mucho y estoy ansioso de seguir adquiriendo muchos mas conocimientos :) el cielo es limite

By Hafiz A A

Jun 26, 2023

Absolutely great course for beginners who intend to kickstart their IT career. Highly recommended.

By Hasan M

Jun 22, 2023

A very interesting course. I liked the way how all technical terms were explained in very easy way

By Raja M

Mar 19, 2023

Thanks Google your Knowledge & Understanding skill was Awesome i love that all videos assignments

By ERUGOH D M

Feb 10, 2023

This course has been so helpful in growing my IT skills. Thank you, Coursera for this opportunity.

By Md.Shazid A H

Feb 3, 2023

I want to change my name on the certificate it's wrong. I think it didn't count as my middle name.

By Trevor J L

Dec 13, 2022

I have had a phenomal experience with this course thus far, and I am excited to continue learning.

By hector c

Dec 4, 2022

Me parecio un curso excelente desarrolla muy bien sus temas de una forma agradable para el usuario

By Nikolaos R

Oct 17, 2022

It was a really good experience and i really liked all the knowledge that i got from this course!

By Rizwan M

Oct 7, 2022

Great learning experience, Really helped me alot with my Computer basics. Thank you NpowerCanada.

By Mauricio F H V

Oct 3, 2022

Thank you for this great start on the technical support knowledge you have shared. Congratulations

By Rishikesh K

Sep 19, 2022

Very nice courses and they taught so nicely that there were no doubt.

Thank you all the teachers.