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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
157,353 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

TP

Apr 12, 2021

This course was a friendly and educational start to the certificate, I will recommend this to anyone either looking to develop skills in IT or if they just want to gather more skills for personal use.

SD

May 15, 2020

I actually have some experiences in IT so doing the course was very easy for me, but the content is awesome. It will be really beneficial for a beginner. I am looking forward to complete next courses!

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2251 - 2275 of 10,000 Reviews for Technical Support Fundamentals

By George V S

Aug 6, 2021

I am extremely happy to have attended this course. It is really fundamental to my IT learning. Methodologically sound and thematically progressive. Kudos to Google Coursera which has brought fresh air into my life at my 61. Thanks.

By Agustin R G

Jun 7, 2021

Honestamente, me parece re bien armado. Lo hice todo en inglés para mayor placer y dificultad. A pesar de haber trabajado mas de 13 years en el rubro IT, está perfectamente preparado para los que NO tienen idea del tema/tecnología.

By Michael S

Mar 17, 2021

The Technical Support Fundamentals course is highly recommended to both novices to the field of IT and experts who want a better understanding on the necessity of fundamentals in the ever evolving world of computing and technology.

By Ushira S

Feb 17, 2021

I loved the course and really enjoyed the contents. The learning platforms with practical, really improved my knowledge a better way. I recommend this course for anyone who's interested in learning computer technologies. Thank you.

By Juan C R Q

Oct 19, 2020

It has been a wide range of topics of which I only had a superficial knowledge, now with the tutorials and videos received, a better concept related to information technologies has been generated. This has been great, thank you all

By Kevin M

Sep 11, 2020

great introduction to the 5 course class. This was a great starter course to lay the groundwork for the upcoming technical information in the later courses, as well as the vocabulary I will need to understand and communicate with.

By Ahmed M T

Aug 10, 2020

What a fantastically made, well designed and well presented Support Fundamentals Course. I have come across nothing so brilliant in the year and a half I have been learning IT. Very impressed indeed. Can't wait for the next course!

By Izhan S

Jun 26, 2020

I hated Computer since i got C in my exam but this course is on a different level. Another reason to see that quarantine is also helping me by the way. If it would have been normal days i would never have looked for this site even.

By Shannon H

Jan 25, 2020

For a basic course in IT support you guy hit the nail on the head. It was easy to understand and well presented. The pop up questions help to dive home important concepts. The test were taken from the information presented as well.

By Simplicio F V M

Jun 9, 2018

Great to pick up the basics and review things you already know! They do a great job of building up your knowledge and showing you how to access their virtual machine, getting you ready for larger things to come in the next courses!

By Henry

Mar 18, 2023

Very clear and straight to the point. The exams did a good job at checking my knowledge as I progressed through the course. I also enjoy reading the explanations on my incorrect answers. I watched it at 1.5x which suits me better.

By Velvet R

Nov 22, 2022

I was really impressed with this course. It shaped me for the IT world as well as customer service and how to communicate with customers when hands on....I'm happy I took this course and look forward to experiencing my new skills.

By Shahinaz E R

Sep 26, 2022

Thnk you so much for the indelible support, I love google and its team, I will verify my account soon. Mille Mercis :)

I just verified my name as er my ID, I want my certificate.

I verifeid my ID and haven't received my certificate.

By József F P

Nov 11, 2021

As a 54 year old person this way of taking a course, of learning something new, was new for me. I did had to get used to it, but really enjoyed every part. The content is good, starting with the basics, preparing for what to come.

By Judy S

Jun 15, 2021

Great introduction to IT Technical Support. Very solid fundamental knowlege learned and gain. I am optimistic about what the future holds for me as Technical Support specialist. Will recommend course to anyone and everyone I now.

By Jessica C

May 31, 2021

This course was very informative, as a refresher and also as a self taught IT support agent. It was also nice to touch a little into Linux which is a system that I'm barely interacting with and definitely gained my interest a lot.

By Lucas K

May 13, 2021

This was a wonderful basics course into IT Support. There were some areas that I personally have had in depth training before now and it was very nice to be able to move ahead if I knew I was already comfortable with the material.

By Alexander C

Feb 24, 2021

This course taught me a lot about customer service that I didn't know before. I feel that I am grounded in the knowledge of computers and that I can learn more effectively in an IT support role now that i've completed this course.

By Jacqueline M

Oct 25, 2020

They truly give you a strong foundation in the information technology world and then you need to fill in the missing parts by continue to learn more by researching more to get a better undestanding of how everything come together.

By Mark M

Oct 20, 2020

Great introduction to the basics of IT and computer support. I liked that I could either watch the videos or just read the text at my own pace, as well as working ahead. I was able to complete a 6 week course in less than 3 weeks!

By April R E

Oct 4, 2020

This course is very useful and interesting. It allows me t understand the hidden world existing in the computer and internet as well as the basic problem solving skills on how to manage probable issues might occur in the computer.

By Jiayuan " Y

Sep 13, 2020

I really like the course. Although I have some experience in the IT support field, this course extended my knowledge and taught me a lot. I will definitely recommend this course to anyone who is interested in the IT support field.

By Felipe C

Sep 3, 2020

Es un excelente curso, cumple con la introducción a este enorme mundo de la informática, es uy entretenido, enseña las bases de todo y busca incentivar mediante el uso de herramientas, realmente sientes que aprendes con cada video

By Jabraun A

Jul 27, 2020

this was a very eyeopening experience for me, being the first time i have done a class online , plus the fact that i have never done some of the labs i did in this course. I'm very pleased and I will definitely finish this course.

By Julisa S

Apr 23, 2020

I really found this course to be a great starting point for someone like myself who is familiar with technology but has a limited understanding of what is going on under the hood. I look forward to continuing onto the next course.