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Learner Reviews & Feedback for Sales and CRM Overview by Salesforce

4.6
stars
1,632 ratings

About the Course

This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth. This course is the first step in your learning journey with Salesforce. It will provide you with the foundation you need to go into depth with more advanced Salesforce tools taught later in the certificate, and ultimately launch your new career. Please note that if you already have background knowledge in sales and CRM, or if you want to dive immediately into content that goes into more depth with Salesforce, it is recommended that you start with Course 2 in this certificate: Lead Management in Salesforce....

Top reviews

DE

Dec 17, 2022

Awesome introduction to CRM and sales! Not exactly what I imagined this course would cover but not in a negative way. Thanks!

AW

Sep 20, 2022

A​ good way to get started in understanding the culture of Salesforce, the many uses of the software, and the vernacular related to both the software and sales.

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301 - 322 of 322 Reviews for Sales and CRM Overview

By Kelly D

•

Sep 5, 2023

links don't work. Trailhead is very difficult to navigate. Verifying badges is a nightmare! Spending too much time trying to get verified.

By david c

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Sep 13, 2023

Course is full of broken links, and despite completing challenges, i am having issues getting badges verified to move on...

By Walid H

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Aug 28, 2023

can't get my certificate because there is a technical problem stopping us to validate mandatory badges earned in trailhead

By Milos J

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Jul 23, 2024

Just lazy. One can make the material for this course in 2-3 days. This is why Coursera is not relevant in your CV.

By Swapnil T

•

Feb 15, 2022

Course is very good to learn practical knowledge about sales but the assignmentassignment not complete.

By santiago a d s

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Feb 22, 2023

Salesforce CRM is not working and the forum is full of those comments and nothing happens.

By Gwyneth J

•

Nov 21, 2025

This looks from the outset to be a Salesforce course and it is not. Skip.

By john s

•

Aug 8, 2023

The badge verifying is not working which affects my grade. Please fix it

By Hardikkumar A

•

Jan 16, 2026

Very poor videos and content compare to Google courses on Coursera

By Anton F

•

Jan 17, 2023

it not "CRM Overview" but ''How great we are Overviev"

By Kristofer W

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Sep 18, 2023

couldn't complete after over 3 weeks of work.

By Kassem A

•

Aug 7, 2023

useless because of this badge verification

By Philip S

•

Jul 16, 2022

A pointless ad for salesforce.

By Laila A

•

Mar 31, 2022

full of technical issues

By Adebanke F

•

Jul 26, 2022

i did not understand it

By Catherine M A

•

Dec 6, 2025

i cant change my name

By Ploypailin P

•

Jun 21, 2023

need outsider program

By austina f

•

Sep 21, 2025

bugs in the flow

By Basmala A

•

Aug 24, 2023

very bad course

By alexander

•

Oct 21, 2023

no video works

By lev

•

May 11, 2022

Promotions

By E M

•

May 19, 2023

sucked