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Learner Reviews & Feedback for Sales and CRM Overview by Salesforce

4.6
stars
1,632 ratings

About the Course

This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth. This course is the first step in your learning journey with Salesforce. It will provide you with the foundation you need to go into depth with more advanced Salesforce tools taught later in the certificate, and ultimately launch your new career. Please note that if you already have background knowledge in sales and CRM, or if you want to dive immediately into content that goes into more depth with Salesforce, it is recommended that you start with Course 2 in this certificate: Lead Management in Salesforce....

Top reviews

DE

Dec 17, 2022

Awesome introduction to CRM and sales! Not exactly what I imagined this course would cover but not in a negative way. Thanks!

AW

Sep 20, 2022

A​ good way to get started in understanding the culture of Salesforce, the many uses of the software, and the vernacular related to both the software and sales.

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101 - 125 of 322 Reviews for Sales and CRM Overview

By Korri A

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Jun 6, 2022

Great introduction, and not difficult to follow along.

By Veronica C

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Dec 18, 2021

very well done and I cant wait to do the other ones!!

By Adel M S

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Aug 21, 2023

very good course thanks pathstream and anthony jones

By Xuan T T H

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Dec 19, 2025

Good course for me to get insight the sales process

By Linica S

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May 2, 2024

This was a very well-designed, interactive course.

By Mac T

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Jan 29, 2026

I learn lot of things about Sales process and CRM

By Uduakabasi E

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Aug 10, 2022

i enjoyed the lesson and ready to start course 2

By RACHID B

•

Sep 29, 2024

Excelente curso para aprofundizar conocimientos

By chinthaka w

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Sep 1, 2023

good to get basic knowledge of Sales force CRM

By Daniel K

•

Sep 5, 2022

I can't wait to learn more about Sales Force!

By Maria S K

•

Jul 29, 2023

Great course! So much information.

Thank you!

By Brittney S

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Nov 1, 2022

Great material. Love the hands on learning..

By Paola N C

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Dec 18, 2025

¡Me encanto! Su forma de guiar es perfecta.

By OLUFUNMILAYO C A

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Nov 1, 2022

Well explainatory for better understanding

By Anand B

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Jul 1, 2021

Very well build to the point with hands on.

By Beekan E

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Mar 21, 2023

Excellent Course by Excellent Instructors!

By ADITYA

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Jul 27, 2022

Anthany Jones sir give amazing motivation.

By Ingrid C

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Jun 30, 2025

Muy buen curso para iniciar en salesforce

By Christian C

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Feb 11, 2024

Good general overview of Sales using CRMs

By Angel

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Oct 24, 2023

I'm very grateful for this introduction.

By Ricky P

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Nov 7, 2024

An interesting insight into Salesforce.

By Ikwo M N

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May 2, 2023

This was informative and well delivered

By vasu g

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Jan 26, 2022

it is a wounderful course from coursera

By Parya P

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Jan 23, 2022

great course with excellant instruction

By Aniket J

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Jul 11, 2021

i Love this course. Best for beginners