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Learner Reviews & Feedback for Sales and CRM Overview by Salesforce

4.6
stars
1,611 ratings

About the Course

This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth. This course is the first step in your learning journey with Salesforce. It will provide you with the foundation you need to go into depth with more advanced Salesforce tools taught later in the certificate, and ultimately launch your new career. Please note that if you already have background knowledge in sales and CRM, or if you want to dive immediately into content that goes into more depth with Salesforce, it is recommended that you start with Course 2 in this certificate: Lead Management in Salesforce....

Top reviews

HS

Sep 3, 2022

Very Interactive course, guides you at every point and thus helps in better learning experience. The assignments also help to refresh the course and also tests the application of learning to the full.

JM

Aug 15, 2021

Good overview, good insight into Salesforce, Salesforce cloud and CRMs in general. Program was slow to respond to input at times.

Filter by:

151 - 175 of 316 Reviews for Sales and CRM Overview

By Faith M

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Sep 16, 2025

It was an eye opener.

By Thomas F J E

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Sep 20, 2021

Excellent, intituive

By Michelle W

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Nov 4, 2021

Excellent training.

By mawule a

•

Jan 4, 2025

le cours est super

By Jesus A M

•

Dec 19, 2022

a strong beginning

By Robert B

•

Mar 23, 2022

Great first course

By Mario V S

•

Jan 7, 2025

Excellent course!

By Glory E

•

Jan 29, 2024

Great Facilitator

By Clara B

•

Jan 29, 2023

Fantástico curso!

By Adam D R

•

Sep 26, 2021

very informative

By Herlin H

•

Apr 9, 2025

menambah wawasan

By Yimieka

•

Nov 27, 2024

Well done. Tqvm.

By Bouazza B

•

Oct 29, 2024

Excellent course

By Ayooluwa E S

•

Mar 25, 2022

Self explanatory

By ADEMOLA O

•

May 24, 2021

very informative

By Manuel D R U

•

Oct 15, 2025

excelente curso

By Neide F

•

Oct 21, 2023

very insightful

By Diego M P C

•

Sep 24, 2023

Excelente curso

By Sandeep M

•

Oct 23, 2022

great learning

By Nene R

•

Feb 7, 2023

Great course.

By Ogunseye O

•

Dec 6, 2022

VERY EDUCATIVE

By Anirban g

•

Aug 23, 2021

great course..

By Yoel K M M

•

Dec 25, 2024

Great course!

By Hizak G

•

Nov 13, 2024

Great courses