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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
157,419 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

TP

Apr 12, 2021

This course was a friendly and educational start to the certificate, I will recommend this to anyone either looking to develop skills in IT or if they just want to gather more skills for personal use.

ZT

Oct 20, 2020

function setup (){bacground( 255. google is the best . 255.0);It was amazing!!!! ;I will definitely continue to the next course. I gained a lot of interesting information. ; highly recommended. ; }

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3526 - 3550 of 10,000 Reviews for Technical Support Fundamentals

By Charissa B

Nov 9, 2020

This really helped fill in the gaps in my understanding of IT and my use of it. Really pleased that I took this course since I have learned a lot more. My level of IT is progressing.

By Julien H

Oct 19, 2020

Even if you're not interested in working in IT, I feel like everyone should take this course just to get a basic understanding of computers and to become a more fluent computer user.

By Muhammad H M

Sep 7, 2020

It is very useful for beginner who don't have any IT background. I will suggest you to take this course properly it will help you alot in every aspect of life where is computer used.

By Mark J D O

Aug 14, 2020

Thank you Coursera Team for having this kind of Online learning specially this time of pandemic. I enjoyed and interested to all the topic and gain more knowledge in the field of IT.

By Gokul B

Jul 4, 2020

It was a very great experience and fun learning this course. The course is designed very neatly and thoughtfully which helps to understand and grasp new concepts. Great work team! :)

By Gavin S

May 7, 2020

It was easy to be able to understand everything as I have had no experience in any form of IT before it. They put it in simple terms for us to continue forward towards a certificate.

By Justinkumar m

Apr 9, 2020

:) I have completed first step to be Google IP support professional certification... wowwww!

Thank you for providing me such awesome opportunity to put "Google" name into my profile.

By Schyler E

Jun 23, 2019

I love the pace and depth this was presented. I took a semester long course that it took them 3 weeks to cover the same amount of material. Super easy to understand and very concise.

By Garrison F

Mar 26, 2019

Awesome course! It's very well put together, and the creators made it surprisingly easy to learn these fundamental tools in a simple, step-by-step manner. Thanks Coursera and Google!

By Drew H (

Jun 4, 2018

This course was helpful in refreshing old knowledge, while providing even more basic technical knowledge that every IT support tech should know. Thanks for the awesome course google!

By J C

Feb 17, 2018

An amazing introduction into the world of IT! It provides a ton of info in an easy to learn set of modules. I really enjoyed the labs, even though sometimes they were a little buggy.

By Gabriell m d N

Nov 22, 2024

Foi bom. Eu, que sou bastante curioso, aprendi muito. Mas o que eu poderia falar é que só tem suporte a legendas na minha língua e não tem áudio, o que me desconcentrou várias vezes

By Yvette N L

May 19, 2023

This was an overall needed refresher course. I'm happy I took it as if it was a very user friendly, informative and nice entry beginners' course into learning technical support/ IT.

By Jordan R

Apr 25, 2023

Insightful and well thought out. I have learned much from this course and was surprised at the depth of information that it provided. I am excited to learn more in the next courses.

By SUBHKIRTI

Feb 27, 2023

Thankyou for teach me the depths knowledge about this course

I am a an IT graduation person but I did not about the deepest knowledge of this course

THANKYOU ALL TEACHERS

LOVE YOU ALL

By Said D

Aug 13, 2022

I would like to thank GOOGLE TEAM for their professionality and the education program they created.

I am very happy and would like to express to All Google Team my Deepest Gratitude.

By Bechir A

May 17, 2022

I want Really to Thank You for giving me this chance and Help me with your Financial aid that you gived to me and it was very important course for me that let me know more about IT.

By the d

Apr 23, 2022

Very informative and a great way to give somebody the fundamentals of computer history as well as the things you will need to know in order to break your way into the tech industry,

By MOHSIMMAHAMMAD M

Feb 17, 2022

Thanks to Google, which makes it possible for us to understand and learn by our own. What can i say about this course? it's supperbly designed for us. Thanking you and your team..!!

By Kisha L

Feb 5, 2022

Great introduction to IT Support Specialist fundamentals. I am exciting to continue through the course and gain more knowledge on more specific details regarding technical support.

By Tanguy K K

Dec 31, 2021

Great way to get into IT for the first time or even review and revisit some of the basics if you are familiar with IT already ! Thanks Google and thanks ASATT for this opportunity.

By Natalia B

Sep 22, 2021

The course helped me to understand the IT fundamentals and filled gaps in my knowledge. Everything is explained in a very clear, simple and friendly way. I can't wait to learn more!

By Andrew C

Apr 20, 2021

This course will break down the information, for anyone that is new to the IT field. I did like the material provided in this course and will always use as a reference in my career.

By Mrs. 1

Feb 23, 2021

I like how this course is broken into videos, quizzes and read material with hands on labs. It helps online students remain engaged, focused and it helps process information easier.

By MAXWELL O G

Feb 11, 2021

Great course. I really love the way tutors teach. They talk their time in speech and narrate every bit of word one after the other, no wonder some are customer care service agents.