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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SS

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While not exactly perfect, it is an outstanding course to get introduced to IT support along with great samples of issues one may come across, along with great hands on practice via a virtual machine.

GM

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A great dive into things that were only in my periphery and now I have a broader understanding of certain technology and ideas and how I might pursue and look into them further. Great beginner course.

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7426 - 7450 of 10,000 Reviews for Technical Support Fundamentals

By Joshua F

Nov 1, 2022

A very informative course, I highly recommend for anyone thinking about transitioning to a new career in IT.

By Assem E O E

Oct 15, 2022

Excellent course and full of information for beginners to start their career in IT support. I recommend it.

By Galvin V

Aug 23, 2022

Thank you google / courera for this amazing course. It helped me a lot to learn more abou tIT fundamentals.

By MD Z H Z

Apr 18, 2022

its a good fundamental course. For a beginner it is very essential to ibtroduce with the IT via this course.

By Darren R C

Apr 16, 2022

An excellent and well paced course. Essential for anyone considering a career as an IT Support Specialist.

By Andrea P

Apr 9, 2022

well-complied material, many opportunities for understandig (subtitel, written material, text slow motion)

By Steve W

Mar 27, 2022

Great course! Looking forward to the next 4 and then earning my Google IT Support Professional Certificate!

By Donna G

Mar 11, 2022

An easy to understand course with great info. I learned a lot and can't wait to continue to the next course.

By Sergio R

Mar 5, 2022

I learned new knowledge and skills, in Binary code, Customer Support, Linux and Troubleshoting situations.

By Chelsi L

Feb 23, 2022

Just the right amount of information at the right time. Perfect for those looking for a 101 on tech support.

By Sunday M

Dec 21, 2021

thanks google for the course, i can now confidently work on hardware maintenance and software installation.

By 2K19/CO/134 E S

Dec 10, 2021

This course has really helped me to crack lot of of things I didn't know as Student of IT. Thanks so kindly.

By Oluwole A

Dec 4, 2021

Very Insighting for a beginner as it details all steps needed to get to an appreciable level in the career.

By César T

Dec 3, 2021

I feel I can get back in the game. I'm very thankful and looking forward to keep learning. Excellent course.

By Dwayne R

Oct 22, 2021

The course was fun and worth the painstaking hours to learn the awesome features and terms of computer work.

By Garrett D

Sep 22, 2021

Excellent place to start as a budding IT person and also a good refresher! Very detailed and percise course.

By lorin r

Aug 5, 2021

excellent compact course that goes through the fundamentals of IT support. The self paced nature was great!

By Carlos A G N

Aug 2, 2021

Gran diseno de la plataforma, permite comprender los temas de manera sencilla, clara, totalmente organizada.

By Sumandeep K

Jul 26, 2021

Completly innovative and advance course IT needs in every field here i learn all about software and hardware

By Daryl S j

Jul 2, 2021

This course is a must for beginners! If you don't know what your knowledge level is I recommend this course!

By Bobbie M

Jun 17, 2021

I really enjoyed this first course. Sure some things I already knew, but I can honestly say I learned alot.

By Ghiridhar S

May 8, 2021

Provided me with the basic of Networking, OS, SOftware and Customer support soft skills. Simple and precise.

By Rohit D

May 5, 2021

i am very help to you google and coursera. and Coursera thanks to giving me an opportunity of financial aid.

By Orion F

May 2, 2021

Was a great introductory course and I am looking forward to completing the rest of what Google has to offer.

By Sathish K

Apr 15, 2021

Totally a roller coaster ride, taking you through the basics to the most fundamental building blocks of TSF.