Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SS

Invalid date

While not exactly perfect, it is an outstanding course to get introduced to IT support along with great samples of issues one may come across, along with great hands on practice via a virtual machine.

GM

Invalid date

A great dive into things that were only in my periphery and now I have a broader understanding of certain technology and ideas and how I might pursue and look into them further. Great beginner course.

Filter by:

7351 - 7375 of 10,000 Reviews for Technical Support Fundamentals

By Providence N

Jan 16, 2022

Very detailed, well documented and easy to follow-through while core essential knowledge is taught eloquently

By Jose R B

Jan 5, 2022

it was a wonderful course and i really appreciate all the support from all instructors. Congratulations guys

By Anitam

Jan 3, 2022

I felt really good after the completion of this course.

All the instructors were highly qualified and trained.

By William G

Dec 17, 2021

Truly helped me understand the basics of IT. Starting the higher level IT course by Google to build upon this

By Zibusiso B

Dec 12, 2021

The lectures were delivered in an engaging manner in all forms of multimedia to enhance the learning process.

By William J J J

Nov 16, 2021

It was challenging, I can't wait to come back to complete another one soon. Thank you for this opportunity.

By Sheila B

Oct 8, 2021

This course was very informative, yet broke down the information to a level where anyone could understand it.

By Abdul r S

Aug 27, 2021

it was not that hard, but i gained good knowledge on computer as a hardware, starting from basics to networks

By Laura K

Aug 17, 2021

I like the course. Coming from no technical background, this really helped me understand how each part works.

By LJacobson

Aug 14, 2021

Amazing content for the first course and I just loved the "build a computer" and "virtual machine" exercises.

By Daniel J C

Jun 25, 2021

This is a good course to explore the basics of all operating systems and necessary technical support duties.

By Gustavo J O

May 20, 2021

You really do dive in the fundamentals and even if you know the subjects. It never hurts to have a refresher.

By Aldo

May 2, 2021

Para ser una introduccion esta bastante completo y abarca gran parte del rol de un especialista en soporte IT

By Jaime A

Apr 11, 2021

Great foundation. Gave me just enough information to spark my interest. Looking forward to the next segments!

By Temitayo O

Apr 2, 2021

Excellent course and looking forward to the remaining courses in the series. Thank you Google and Coursera!!!

By Jessica W

Jan 24, 2021

This was an amazing entry level course into IT. I enjoyed the learning platform and breakdown of information.

By Randy J

Jan 7, 2021

This is a good intro into IT and technology. It's very easy to understand and the material is very relatable.

By Linda M

Jan 2, 2021

I loved this course! I am truly inspired to continue learning about all of the opportunities in the IT field!

By Nolan J C C

Nov 28, 2020

I'm very satisfied with how they discuss the lessons so I enjoyed it and made it until the end of the course.

By J B

Nov 6, 2020

This course will refresh what you knew, challenge you and teach you things you didnt know about the IT world.

By Jorge L G

Nov 5, 2020

Es un curso muy amigable! seguro tomare otro curso en esta área y sin dudas recomendare este.

Muchas Gracias

By Daniel C R

Oct 28, 2020

A wonderful intro to one of the few careers that truly captivates and inspires myself and millions of others.

By D.S V

Oct 16, 2020

Very good introduction to IT. It was mostly a refresher for me but I enjoyed it and I liked the format a lot.

By Peter K

Oct 15, 2020

I don't know why my assignments and quizzes say that I started them when in fact I completed and passed them.

By Mohini C

Oct 12, 2020

Its just awesome to learn more and brush up skills well. And Coursera and its faculties are perfect resource.