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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SS

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While not exactly perfect, it is an outstanding course to get introduced to IT support along with great samples of issues one may come across, along with great hands on practice via a virtual machine.

GM

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A great dive into things that were only in my periphery and now I have a broader understanding of certain technology and ideas and how I might pursue and look into them further. Great beginner course.

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7551 - 7575 of 10,000 Reviews for Technical Support Fundamentals

By Erika R

Nov 2, 2020

Para comenzar con todo el mundo IT es un excelente curso .! dinámico y simple para los que recién empiezan.

By Md. S J S

Oct 26, 2020

Was pretty much basic. I think everyone should take this course, considering without the diversity of oses.

By Deirdre C

Oct 15, 2020

The instructors are engaging and the labs are wonderful for hands on experience. I learn best by doing it.

By Craig L

Oct 12, 2020

Great course for beginners, excellent at getting people interested in learning and explaining fundamentals.

By José C R A

Oct 11, 2020

It is an incredible course, it provides a lot of knowledge, technical as well as the essence of IT support.

By stallon m

Oct 2, 2020

This was an life time experience and achievement for me it's a great place to learn and improve your skills

By manu s

Oct 2, 2020

such a great platform to enhance your skills . thankyou so much Google for providing such a great platform.

By Md. G M

Sep 29, 2020

Awesome course and an awesome journey. A journey to remember. Hope to complete the full certification soon.

By William J

Sep 25, 2020

Extremely helpful and informative for anybody looking to go into to IT, or any computer based field really!

By rhiannon p

Aug 29, 2020

What an awesome opportunity that Google through Coursera have put together. Thank you! I am onto Part 2/6

By Christopher T

Aug 21, 2020

Excellent entry level IT knowledge as a refresher for someone like me who left the IT industry for 12 years

By joe m

Aug 20, 2020

Excellent experience. Very illuminating and encouraging. Hands-on approach. Great Pace. Excellent delivery.

By D S

Aug 16, 2020

Amazing course! Thank you Google and Coursera for creating such a fun way to learn tech support essentials.

By Kwame P

Aug 14, 2020

Very encouraging due to the step by step approach of the instructors. I love the quotes and advice. Thanks.

By Yerat C

Aug 11, 2020

Well done material, easy to learn, much better than reading oodles of dead standards like in A+ by CompTIA.

By Larsen O

Aug 8, 2020

Very, very good. I think this was probably the best IT course I've done so far. Excited to keep doing more!

By Eugene S

Jul 28, 2020

Great course, anyone who have a passion for tech should take this course.. easy to follow and great tutors.

By Xiao S

Jul 26, 2020

Very useful! of the most basic knowledge, such as assembling a computer, is something I didn't know before.

By ahmost 2

Jul 24, 2020

Good, the part at the end where they talk about interview tips seems a bit off topic, but the tips are nice

By Sovik G

Jul 17, 2020

i am thankful to google for this course ..i have learned a lot about the hardware,software,operating system

By Gabriel F

Jul 8, 2020

Very good didactic and good quality videos. We can lean a lot of the basics for introduction in IT Support.

By Jespol P E

Jul 7, 2020

Una buena enseñanza para reforzar todo lo que ya he aprendido a lo largo de mi vida y carrera universitaria

By Susan F

Jun 25, 2020

There is so much information in this course and it is so interesting I just keep going through the lessons!

By Carlos J C

Jun 20, 2020

The Course is awsome and the teacher explain and teach the material and explain great. FULLY RECOMMENDED!!!

By Govardhan S N T

Jun 10, 2020

it's very intresting course and non boaring course,it help me to understand about computer.

thanks to google