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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SS

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While not exactly perfect, it is an outstanding course to get introduced to IT support along with great samples of issues one may come across, along with great hands on practice via a virtual machine.

GM

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A great dive into things that were only in my periphery and now I have a broader understanding of certain technology and ideas and how I might pursue and look into them further. Great beginner course.

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7176 - 7200 of 10,000 Reviews for Technical Support Fundamentals

By MOHAMMED M

Jul 1, 2020

The course was awesome and I learned a lot. IT HAS OPENED MY PASSION TO IT . And I really eager to to learn more

By Ravi N

Jun 3, 2020

it's such a cool and amazing course i saw during my career. nice videos as well as nice persons who teach to us.

By Willians A

May 15, 2020

Embora seja apenas um capítulo de introdução a TI, gostei muito das vídeo aulas com cada profissional do Google.

By VIRADIA H C

May 9, 2020

This course is very helpful for students and any others. With help of this course they can understand what is IT

By Juan C

Mar 31, 2020

great way to learn the basics and open the door to IT, So many questions answered this is a great place to start

By Joseph H

Mar 11, 2020

I really enjoyed this course due to the clear and concise instructions from the instructors and course material.

By ANUJ K Y

Mar 8, 2020

Love the work of faculty and teachers as well especially week six lectures very important great job to everyone.

By Julio V

Mar 1, 2020

Exceptional foundational information! The labs were my favorite and gave me a visual of what I was working with!

By temitope j o

Jan 13, 2020

this course really offered a great insight into the real technical IT support. i'm grateful for the opportunity.

By Brandon S

Sep 2, 2019

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but I still felt like I learned some things here

By Chandan K

Jun 17, 2019

I really fall in love with online courses learning program.

I will enroll again after a month for another course.

By Serhii P

Feb 27, 2019

Wide range of fundamentals were included to this course. It is a good "launchpad" for those who starts learning.

By Aaron P

Feb 26, 2019

Excellent introduction in the IT field to know the ins and outs of all the information you will need to succeed.

By Denise N

Feb 12, 2019

This was a very interesting course :) I have really enjoyed taking this one and looking forward to the next 5 :)

By Kevin G

Jan 23, 2019

Great intro, can't wait to continue the course. Tons of good information for people with little to no knowledge!

By Valeriano S L I

Sep 4, 2018

This was a great course. It was easy to follow along with and convenient enough to fall within my busy schedule.

By Brandon A

Jun 12, 2018

The first peer review project is a bit lack luster in quality, but all in all a great course to get you started.

By Patryk g

May 19, 2018

This really brings home all of the true fundamentals and is a great review for techs that are here for the cert!

By Gabriel E M A

Apr 8, 2018

Very good, very well explained, if a person has no idea of technology can perfectly adapt and learn from scratch

By Prince S

Mar 23, 2018

Technical Support Fundamentals has helped me to understand the basic concept of Technical Support and Computers.

By Chris S

Mar 4, 2018

Flexible, concise, and easy to follow. This is a very good course for beginners and intermediate computer users.

By Deleted A

Feb 5, 2018

Perfect pace, totally clear instruction, perfect for someone to start from the very beginning. Highly recommend!

By Kevin G

Nov 9, 2023

Its a really good course to introduce to IT Support, Its necessary for everyone who want to work in IT support.

By Carmela G O

Oct 25, 2023

This course is super awesome. I learned a lot and I know I got the right foundation. Thank you Google/Coursera.

By Robert K

Jun 23, 2023

Great Course , great refresher on things I am familiar with and thinks I'm not , like Linux and troubleshooting