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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SS

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While not exactly perfect, it is an outstanding course to get introduced to IT support along with great samples of issues one may come across, along with great hands on practice via a virtual machine.

GM

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A great dive into things that were only in my periphery and now I have a broader understanding of certain technology and ideas and how I might pursue and look into them further. Great beginner course.

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7251 - 7275 of 10,000 Reviews for Technical Support Fundamentals

By Harsh R

Nov 18, 2019

One of the best courses ever got, it teaches from scratch and helps us to understand every single detail of it.

By Harrison M A

Nov 9, 2019

interesting course. I've learnt many things in addition to what i already know. the lab experience was awesome.

By Justin C

Oct 1, 2019

Good course. Very basic but touches on everything someone should know if they are looking to get into IT work.

By Francisco J B

Sep 22, 2019

Very interesting to know how things work with computers. It is just so much that goes on! I have learned a lot!

By Justin A

Sep 6, 2019

Needs to have more pop up questions during the videos, that would help some people retain the info even better.

By Juston F

Aug 1, 2019

Amazing instructor! Really helped me understand certain things by breaking them down into more basic examples.

By Deleted A

May 19, 2019

I really like this. It's been great to reinforce what I already know and interject new ideas into my learning.

By Khan N

May 10, 2019

Great learning. As stated, it is a fundamental course which give you an insight before taking on other courses.

By Stanley L

May 2, 2019

Good course content but please include a summary PDF of all the slides used in the course for revision purposes

By Bryan M

Jan 23, 2019

This course builds a great base for the understanding of the basic knowledge of a Technical Support Specialist.

By Danielle M B

Jul 29, 2018

Very help. Felt like a refresher for information I already knew and enjoyed learning some new concepts as well.

By vishnu

Jul 19, 2018

This is one of the best course I have ever taken . Labs are really awesome and explanations are clear to follow

By John N

Apr 23, 2018

I’m a former IT consultant from 15 years ago. This course is a great overview and introduction into IT support!

By judica k

Jun 16, 2024

Thanks google for Good course i hope can help me to start living again after loosing hope in gaining knowledge

By Mohamed H

May 12, 2024

very easy to follow along. At times it does spend too much time on certain topics but overall very good. 4.8/5

By Melissa M

Jun 10, 2023

I enjoyed the process. It was very insightful and detailed. I will definitely recommend to family and friends.

By His a

May 1, 2023

The course was well organized and thorough it helps you to learn the fundamental skills of an IT Support role.

By Ambrish K

Mar 26, 2023

This is an excellent course to understand the IT into from zero to deep and love the way course is customized.

By Joseph O

Oct 8, 2022

Want to say a big thank you to Coursera, you have really helped me in kickstarting my IT career on a new level

By Ramon B

Jun 27, 2022

alot of great information learned that I didn't know about, made course easy to understand and gain knowledge

By Firoz A

Jun 24, 2022

I am very much happy about this learning path by Google with Coursera.

Thank you all

Thanks for this opportunity

By kevin v

May 19, 2022

This was awsome. Ive taken some other classes on coursera that should be looking at your work as an example!!!

By Paul N

Jan 22, 2022

One of the best decisions I made! I would highly recommend this to anyone who wishes to begin their IT career.

By Harsh P

Jan 18, 2022

Google IT Support course is a beautifully curated course for beginners that you you will find on the Internet.

By Rebecca G

Jan 14, 2022

I really enjoyed this course because it started at beginner lever, like I hoped it would! Excited to move on!