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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

CR

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This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

AL

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Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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8776 - 8800 of 10,000 Reviews for Technical Support Fundamentals

By Wilfredo M

Nov 10, 2019

Great course for everybody wants learn more about computer process and be in IT support career.

By Justin S

Nov 7, 2019

I am very happy with this program. It cuts out the fluff and teaches you what you need to know.

By Oscar A R Q

Oct 4, 2019

this has been a very productive week, lots material to learn and excellent instructors.

congrats

By Eric B

Sep 30, 2019

This has been a very enjoyable and informative course and I am really excited to keep learning!

By Jorge H

Aug 26, 2019

Great overview of support fundamental, insightful and not loaded with nonessential information.

By Tre S

Aug 4, 2019

This is a Great interactive, that provides efficient information that is needed for this career

By Daniel G

Mar 15, 2019

Great introductory course in this series. Eager to move on to the bits and bytes of networking!

By Didit A S

Nov 30, 2018

Love technical support, is there next course related tot his course ? i will sign up and get it

By Matt P

Sep 5, 2018

This course was very educational and eye opening in regards to computing. Definitely recommend!

By Janet R

Jul 17, 2018

Very informational and a good intro to IT. Helps i you're unsure about continuing on this path.

By Aleksandra K

May 18, 2018

If the person is not familiar with the IT at all, this course will provide basic understanding.

By Abhinav S

Apr 30, 2018

Nice, concise and simple explanation of basic concepts of IT technologies. Great for beginners.

By Henrik D

Apr 18, 2018

Excellent overview of the various areas of expertise in IT careers! I recommend it to everyone.

By பிருதிவிராஜ் ப

Apr 5, 2018

Awesome! Each Part Of The Course Is Very Comprehensive And Is In Depth In Detail. Super Course.

By Deleted A

Mar 24, 2018

Really nicely done,

The instructors are well spoken and easy to understand.

I enjoyed the labs.

By Alex B

Aug 6, 2024

I started as a newbie and now I got a lot of Basic knowledge from this course. Nice Work guys!

By Maria N

Jun 23, 2024

Wonderful content I have enjoyed every lesson, and I have learned a lot of new stuff about PC.

By Kleber T

Apr 1, 2024

A very complete course full of top quality content, I believe everyone should take this course

By Nadine

Mar 6, 2024

IT support course is a great course to learn about the fundamentals of Information Technology.

By Godwin B

Jan 5, 2024

A super duper exciting experience. Thanks to Google and Coursera for this learning experience.

By Daler B

Oct 25, 2023

This is a great platform to learn new skills and get ready to pursue a new career in IT field.

By Devin L

Oct 15, 2023

Very educational and explained in a way that even an extreme novice such as myself understood.

By Naheed H

Aug 22, 2023

it super great experienced i learn lot of things specilay trouble shooting explained very well

By Aldrin A

Aug 22, 2023

This course really provides the fundamental information and knowledge that need in IT support.

By Taha A

Aug 13, 2023

Wonderful explanation of Basic IT concepts! Looking forward to learning more advanced courses.