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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

CR

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This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

AL

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Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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8801 - 8825 of 10,000 Reviews for Technical Support Fundamentals

By Mon M A

Aug 12, 2023

Thanks, my name is Mon Myat Aung so I want to change Mon Aung to Mon Myat Aung on certificate.

By Linda G

Jul 10, 2023

This is a very informative course! It definitely leaves you feeling prepared for the IT world!

By Nick F

Jun 27, 2023

An excellent overview of the basics of technical support! Very glad to have taken this course!

By Alia G

Jun 25, 2023

Very User friendly and informative. I was able to understand the concepts presented very well.

By Vladislav A

Jun 22, 2023

This

is very

well

designed

course

! I’m excited

and can’t

wait to dive

in deeper

to the course

!

By Denarrius B

Jun 8, 2023

I feel empowered! Time to learn more! Thanks Google for sparking the fire of IT inside of me!

By Hilda O

May 18, 2023

The course was an interesting one. Learned a lot from it. Thanks, Google for this opportunity.

By Jack H

May 16, 2023

Class was actually useful and was mostly a refresher for more but I did learn some new things.

By Emmanuel O

Apr 14, 2023

☺️😉 its indeed a great course. i feel blessed to have accomplished this and to have this far.

By Prathiksha R 4

Apr 7, 2023

Loved the course! Thank you for putting up such interactive and interesting content out there!

By Izza H

Mar 29, 2023

Its a very beneficial course.I have learned from this course more and more.

thank you COURSERA

By ZIAD T N

Feb 3, 2023

Great and interesting course. I learned a lot from her. I will continue learning.

Thank you all

By Rizwan M

Jan 22, 2023

Excellent .. Specially for those who have studied different thing & want get into IT Support .

By Anna H

Nov 13, 2022

I've really enjoyed the easy to understand lessons so far. Looking forward to the next course.

By Raheel A

Nov 8, 2022

TBH, It is well designed course I must say. The content of the course is flawless. Incredible.

By Minhaj S

Nov 2, 2022

this is an excellent course for newcomers in the IT field. really helpful.

Thanks, Google Team.

By Steven G

Sep 18, 2022

Great start to my IT eaning, a lot of basic but needed information to get into my vocabulary.

By Brian K E

Sep 12, 2022

This course was very informative, and made me excited about learning more in the field of IT.

By DongWouk K

Aug 21, 2022

It's really amazing and helpful course that the beginners can learn a basic idea of IT ground!

By Andrea B

Aug 20, 2022

Awesome breakdown of the fundamentals. It really helped put the pieces of the puzzle together.

By Amit K D

May 19, 2022

It is a very good and planned course for beginners who are interested in IT & software fields.

By Sirwan A

May 16, 2022

BEST BEST FOR EVER I DID NOT LEARN ANY MORE IN ANY OTHER COURSE JUST LIKE THIS COURSE THANKSS!

By Sophia S

Apr 25, 2022

Great information! Thanks so much, I learned a lot to peek my interest for further study :-).

By Deleted A

Apr 15, 2022

Very basic course that introduces you to lots of concepts in a very easy to understand format.

By Sparkle G

Feb 18, 2022

The Technical Support Fundemental course is a great start to get introduce to the field of IT.