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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

CR

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This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

AL

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Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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8826 - 8850 of 10,000 Reviews for Technical Support Fundamentals

By Lucas M

Feb 9, 2022

Challenging enough to pique your interest but, not so much so to deter you from completing it.

By Dr S S

Dec 7, 2021

Great start for someone with NO knowledge of Technical Aspects of Computers. Truly fundamental

By Daniel T

Oct 18, 2021

A quick simple and easy way to learn the basics of IT and allows you to work at your own pace.

By Luqman

Sep 22, 2021

Great fundamental course in IT. It will give you a much needed basic education of the IT field

By Abbas F

Sep 17, 2021

This course is an opportunity and it provided a lot of knowledge and it is designed perfectly.

By Thembinkosi N

Aug 31, 2021

It's a great course for a person who wants to learn IT, Computer related topics and Networking

By Mishael E E

Aug 26, 2021

Excellent, insightful course. With passionate, experienced tutors who covered a lot of ground.

By Anais C

Jul 23, 2021

reallly good course, I loved all the teachers and I'm gonna keep learning with the next course

By Ogundairo T A

Jul 20, 2021

it was really engaging and wonderful with different tutors they are friendly and approachable.

By Katalin K

Jul 18, 2021

I think this course was very good and interesting. I liked this videos these were very useful.

By pdsisynt

Jun 25, 2021

Excelente curso, no tuve ningún problema debido a que soy entendido en ingeniería de sistemas.

By Joseph T

Apr 26, 2021

I feel that this course provided an organized, cogent introduction to the field of IT support.

By Napoleon L G F

Mar 11, 2021

Thank you so much. It has been so interesting and i am looking forward to go to the next step.

By Dany J

Mar 10, 2021

I Completed my course ages ago I couldn't get my certificate, #Coursera please respond to this

By Seth H

Jan 11, 2021

I enjoyed going through fundamentals, and will be referencing these lessons later. Good stuff!

By Niranjan K P

Dec 14, 2020

In this course I learned a lot of basic knowledge about Operating System, networks and others.

By Wilson C

Nov 18, 2020

thank you for this series i enjoy everyday to watch and learned all things on IT basics skills

By Furkan T

Nov 17, 2020

Bu kurs gayet başarılı ve bilgilendirici bir kurs olmuş. Emeği geçen herkese teşekkür ediyorum

By Diane F

Nov 10, 2020

I really enjoyed the course and learned a lot! Thanks very much! I look forward to doing more!

By DEJUN L

Oct 29, 2020

I received valuable information, that will help me get my feet off the ground in the IT field.

By Tareq A S M

Oct 25, 2020

Really great if anyone with no knowledge in IT can understand the whole course. Thanks GOOGLE.

By Janah V

Oct 13, 2020

Coursera was very useful, thanks to all the instructors who made it easy for me to understand.

By Yelvan C

Oct 11, 2020

Thank you so much for the learnings. The topics are relevant, the experiences were up to date.

By osman y

Oct 9, 2020

I very appreciate that course path is very encouraging people like me don't familiar with IT.

By Phillip

Sep 24, 2020

Great beginners course. Very thorough and goes over multiple facets of the introduction to IT.