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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

CR

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This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

AL

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Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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8901 - 8925 of 10,000 Reviews for Technical Support Fundamentals

By Syed A

Apr 18, 2023

Great course. Learned so much about the basics of IT from assembling a PC to Customer Service

By Janice C

Feb 28, 2023

I enjoyed learning about the digital hardware and software that I use everyday in more depth.

By Rony M

Feb 27, 2023

Excellent course. Very entertaining and quite good. I hope I can finish the remaining modules

By John I I

Jan 25, 2023

The information covered was taught in a very easy to comprehend manner. Thank you to the team

By Abiy M

Jan 13, 2023

It was a great course . It is comprehensive and easily comprehendible. Thanks for the chance.

By Etuk F

Jan 2, 2023

my life now has a meaning after this course, was taken. i'm so glad that i'm a step ahead of.

By benjamin m

Dec 21, 2022

Beautiful and the best fundamental that all the words i can say because it touch every basics

By Tezza V

Dec 14, 2022

Some technical errors in the first 2 weeks tests, but all around great course!! I enjoyed it!

By PEM T

Dec 2, 2022

Thanks Google IT support, the course opened my door and I am still on the way to verify my ID

By Patrick L

Dec 2, 2022

The online learning platform is ideal for us in other continents. I enjoyed every part of it.

By SABBAR A

Nov 25, 2022

Its an amazing experience and my first ever online learning course. Thanks coursera & Google

By William H

Nov 21, 2022

I didn't know I could learn so much in such little time. Great content. Thank you so much.

By binta o

Oct 26, 2022

AMAZING. VERY EASY TO UNDERSTAND AND BEGINNER-FRIENDLY. I WILL RECOMEND THIS COURSE ANY DAY

By Stefan N

Oct 22, 2022

It was just great and easy to understand the concepts due to the explanation of the experts.

By Babatunde D S

Oct 13, 2022

Very good. The videos and the transcripts helped. The hands-on, practicals too really helped.

By Alex K

Oct 13, 2022

Its a very good course it has taught me alot ,i love It and the topics were well presented .

By Ronald J

Oct 10, 2022

This was an excellent Intruduction to the IT Field coming from a computer science graduate!!

By Bill K

Oct 6, 2022

Course was great and I believe the skills got will impact my career. Thanx Google & Coursera

By Jazmin R

Oct 1, 2022

Some of the videos on USB conversions have the wrong math but, everything else is wonderful.

By Aaron W

Oct 1, 2022

Labs were really impressive and I felt like I had stepped into the role of an IT Specialist!

By M H R H

Oct 1, 2022

Really I have received many basic information from these lesson on Technical Fundamental ...

By Gagandeep A

Sep 15, 2022

Amazing - Finished in 7 days but I already knew 90 percent of the stuff taught in this course

By Tim S

Aug 22, 2022

Great course for beginners and helped me refresh a few things pertaining to customer support.

By Nayeem A J

Jul 15, 2022

A course that provides basic fundamental knowledge about Technical aspects of Computer system

By Luis D R J

Jul 10, 2022

excelente curso, me gusto mucho que sea tan dinamico y los maestros son muy buenos explicando