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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

CR

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This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

AL

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Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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8926 - 8950 of 10,000 Reviews for Technical Support Fundamentals

By Дарья Г

Apr 25, 2022

Thank you for everything! I liked it very much. I have learned so much and I am so gratefull!

By Brandon J

Apr 6, 2022

Great base Learning some of it goes deeper then surface level great entry level start into IT

By Munashe A

Mar 23, 2022

Awesome, great course, instructutors are friendly, easy going and clear in their explanations

By affan a

Mar 1, 2022

This was Amazing. I learn a lot. This is an amazing course to kick start your career in IT .

By ALFIAN D B N

Feb 5, 2022

this is the most of understandeable course about it support specialist and of course its free

By wadlin d

Jan 19, 2022

Course is great for beginners like myself wanting to learn IT from the ground up. Five Stars.

By Jacob T

Jan 19, 2022

Great beginner course, really helps you understand the information to start your career in it

By Jacob A

Jan 5, 2022

The course provides a good foundation and basic knowledge for students interested in IT work.

By Andreas B

Dec 26, 2021

This was a great course. I learned so much. It piqued my interest and drove me to learn more.

By Radhika P

Dec 25, 2021

Interesting course, useful for beginners like me to get an understanding of IT support roles

By Bradley V

Nov 6, 2021

Great coverage for someone who is willing to learn the basics and fundamentals of IT Support.

By Hector B

Oct 24, 2021

es completamente basico, pero para incursionar en el ramo, esta muy completo, me gusto mucho.

By Denny L

Sep 16, 2021

This course is great for beginners and persons who are interested in recertifying themselves.

By Zili Y

Aug 30, 2021

The course is excellent ! I do have many of experiences, but I learned more from this course!

By Wasif E

Aug 15, 2021

This course should be the OFFICIAL STARTING POINT of IT for everyone. Such an awesome course.

By Nathan Z

Aug 2, 2021

This is a great course to get you started in understanding IT and how to find a career in it.

By SANGYAL S

Jul 24, 2021

I have learnt in school and important stuff for all people of professionals to normal people.

By Daniel M

Jun 17, 2021

bastante fundamental, basico pero cubre todo lo necesario para empezar con lo mas entretenido

By Shelby G

May 31, 2021

I really liked this course and I'm grateful for the instructors putting the content together.

By Castro K A

Apr 21, 2021

it is a great opportunity to learn with you. Very convenient, practical and essay to practice

By Van J A

Apr 16, 2021

This course will give you confidence and challenge your critical thinking! kodus to the team!

By Nolan L

Apr 11, 2021

Very responsive and educational. This helps to set the building blocks for technical support.

By Adam R

Apr 3, 2021

Content is easy to digest and information is presented in a way to easily take notes as well.

By Kapua I

Feb 26, 2021

Really concise and interesting. had me thinking about what I wanted to go into further depth.

By Tyler V T

Feb 23, 2021

The course was great and engaging. It makes me look forward to leaning from the next courses.