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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
152,397 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

CR

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This is such a wonderful course that I had ever. Especially that role plays in week-6 about customer service is pretty awesome. Thank you google for making us knowledgeable and enjoyable both at time.

AL

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Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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9101 - 9125 of 10,000 Reviews for Technical Support Fundamentals

By Abdul R A

Feb 17, 2023

It was an awesome journey and I learned a lot about customer service and technical support.

By Muhammad N Q

Jan 23, 2023

I really enjoyed in this online course. This course is supportive to enhance my IT skillls.

By Pragyan K

Jan 21, 2023

Exceptionally ethical and the course could be a use to anyone with zero skills on computer.

By Agnese Z

Nov 15, 2022

I was wondering about course. It wasn't so hard, but It was many things what I didn't know.

By Damith W

Sep 13, 2022

This is a really impressive course for all the people who are looking for IT support jobs.

By Daniel M

Sep 12, 2022

Fantastic course, it great learning expreance to me i will contiue more courses like this.

By Elves A

Sep 5, 2022

Muito bom, apesar da língua que está a ser uma luta pra mim... Mas estou a gostar nota 10!

By Nastro B

Aug 2, 2022

This is one of the most exciting IT courses you can find as you learn new things you excell

By Vulk

Jun 30, 2022

This is your first step towards being a google IT support specialist. Definitely recommend!

By Alejandro C A

Jun 3, 2022

Very awesome course that is very digestible and a great introduction to the things to come.

By Gabriel F

Mar 6, 2022

I loved this! It gave me so much more confidence in myself and helped sharpen up my skills!

By Austin Y

Jan 25, 2022

Great introduction course that provides a solid foundation to work off of in future topics.

By Terrace B

Jan 11, 2022

I learned so much from this course and I have recommended it to several family and friends.

By Jason D

Dec 19, 2021

I have studied IT basics before, but this was broken down so smooth and easy to understand.

By Vortex

Dec 9, 2021

This was one of the best courses I've ever taken basically.. Anywhere!! Thank you for this!

By Promise E

Dec 6, 2021

Great Experience for me. I'd advice anyone interested in IT, to make this their first step.

By Walter P

Nov 18, 2021

SI trabajas o Quieres trabajar en IT es sumamente necesario que obtengas esta certificacion

By neil c b

Nov 10, 2021

This course complemented the "Unix and Linux system Administration Handbook", like a glove.

By Laza M

Oct 19, 2021

Extremely useful for anybody who just started to learn about the different branches of IT.

By noah v

Oct 4, 2021

Great overview of the fundamentals of the IT world for anyone who knows nothing like I did.

By Casey B

Sep 23, 2021

Great course! Great info very solid ground level of IT knowledge that was easily explained.

By Bennette C

Aug 20, 2021

Great course enjoyed the short to the point video's and the one touch save notes. Thanks!!!

By Luther J B

Aug 15, 2021

course labs are a little difficult to navigate on mobile device but overall great content.

By Waheeb S

Jul 12, 2021

This course was real very much helpful for me.

I Hope to join for technical courses

Thank you

By Amer A

Jun 19, 2021

Thank you for giving me this opportunity to get valuable courses and excellent information.